Senior Product Manager - Data and AI Platform

About the role

Ready to be a Titan? At ServiceTitan, we're building the operating system for the trades. As we continue to scale, we're looking for a Senior Product Manager to join our Data & AI Platform team and own the algorithmic systems that sit underneath dozens of downstream product features and quietly decide what gets prioritized, surfaced, and trusted across ServiceTitan. This is a senior individual contributor role for a product leader who thinks in statistics, not just user stories. The specific problems you'll own will shift based on what domain teams and our customers need most — today that might mean ranking methodology, deduplication logic, or causal inference; tomorrow it could be a different statistically-driven problem entirely. What stays constant is the kind of thinking: translating ambiguous, statistically messy problems into clear product requirements that engineering and ML can build against with confidence. This is a heavily stats-driven PM role: you'll be evaluating model tradeoffs, defining what "correct" means for a given system, and defending methodology choices to a technical audience as much as you'll be writing a roadmap.

Why This Role Matters: Ranking, deduplication, causal inference — and whatever comes next — quietly decide what ServiceTitan surfaces, trusts, and acts on, for both internal teams and the customers depending on those systems being right. Get it wrong, and the failure isn't loud — it's a customer trusting a bad recommendation, or two records that should've been merged staying separate. Your job is to bring