Senior Product Manager - Communication Systems

About the role

We’re hiring a Senior Product Manager to help build and scale the core communications systems that power Clever's business.

This is a highly cross-functional, systems-oriented product role focused on our Communications Systems — calls, texts, routing, logging, follow-up workflows, and communication visibility across Twilio, Kixie, Five9, and similar platforms. These are the systems that help our teams, agents, customers, and partners move faster with more confidence.

Key Responsibilities

• Own backend and operational systems that support Clever's growth
• Partner with senior engineers to define requirements for APIs, integrations, data flows, internal tools, and workflow automation
• Translate ambiguous business and operational problems into clear specs, MVPs, tradeoffs, and measurable outcomes
• Identify opportunities to reduce manual work, improve data quality, automate workflows, and build more reliable systems
• Define success metrics and instrumentation to verify systems are working as intended
• Use AI tools heavily to accelerate research, discovery, documentation, prototyping, analysis, and execution
• Communications: improve telecom, call, SMS, routing, logging, consent, attribution, and follow-up workflows

Qualifications

• 5+ years of product management experience owning complex systems, integrations, operations platforms, or technical products
• Technical fluency with APIs, data flows, backend systems, third-party platforms, and engineering tradeoffs
• Strong systems thinking — understands how workflows, data, teams, and tools connect and where they break
• Experience turning messy manual processes into scalable systems
• AI-native working style — actively uses AI tools to accelerate product work
• Clear written communication: specs, problem briefs, tradeoff docs, decision memos
• Strong business judgment connecting backend systems to revenue, efficiency, quality, and risk
• Experience in at least one of: telecom/contact center systems (Twilio, Kixie, Five9, etc.) or partner integrations, APIs, lead routing, and data quality

Nice to Have

• Real estate, fintech, marketplace, or partner-driven business experience
• SQL familiarity
• TCPA/CAN-SPAM compliance experience

You May Not Be a Fit

• If you're primarily a front-end or marketing PM
• If you're not actively using AI tools
• If you're uncomfortable discussing APIs, data flows, or system tradeoffs
• If you prefer feature-surface work over underlying systems and operations

Benefits

• Comprehensive Benefits: Medical, dental, vision, and life insurance

• Paid Time Off: 18 days of PTO (increases with tenure) plus 10 paid holidays

• Professional Development: Annual budget for learning and career growth

• Clever Product Benefit: Exclusive access to Clever homeownership perks

• Work-From-Home Stipend: Support for your remote workspace

• 401(k): Retirement plan administered through Guideline

• Parental Leave: 6–12 weeks of paid parental leave

• Wellness Benefits: Free counseling sessions and optional weekly meditation