Senior Product Manager, Business Marketplace

About the role

The Senior Product Manager, Marketplaces is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder. Every product at T-Mobile is created to achieve a specific business purpose or set of business results. The Senior Product Manager is ultimately accountable for T-Mobile’s internal and external products, platforms, services, and experiences that deliver on those business objectives. This role identifies the intersection of customer problems and unmet needs, technical feasibility, and business objectives; secures funding; and leads cross-functional teams and key stakeholders to deliver against the opportunity.

The Senior Product Manager, Marketplaces champions and leads customer solutions on T-Mobile’s Business Marketplace platform, including selecting and onboarding vendor solutions that resolve customer challenges. The Marketplace team uses a digital commerce platform with catalog management, billing integration, and partner onboarding to create business outcomes, so an ideal candidate will be familiar with B2B digital commerce technology and its key challenges and strengths.

This role builds and maintains high-level relationships with current and potential vendor partners, platform providers, and internal stakeholders such as Finance, Legal, Customer Care, and Marketing. It drives executive relationships through deep knowledge of industry solutions and determines the most effective go-to-market and partnership collaboration strategies.

Responsibilities

• Product Strategy & Roadmap
  • Own product end-to-end for complex or cross-platform solutions, including creating, managing, maintaining, and communicating product vision and roadmap.
  • Identify target customers and design and drive end-user product research.
  • Partner with business, internal/external stakeholders, and leadership to understand current customer experiences and identify areas of opportunity.
  • Conduct analysis of quantitative and qualitative data to identify product innovation opportunities or root causes of issues; assess opportunity size and impact.
  • Work with data scientists to answer complex questions or identify meaningful insights.
  • Perform cost-benefit/ROI/NPV analysis and competitive product analysis to support decision-making.
  • Secure and maintain product funding through enterprise processes.
  • Anticipate industry trends and assess potential impacts or opportunities to customer/product, incorporating findings into the product process.
• Stakeholder Communication & Executive Engagement
  • Communicate, influence, and sell ideas at VP level and below; regularly deliver product presentations.
  • Drive ad hoc analysis and present information to executive-level management on request.
  • Influence product feature sets and positioning strategies to improve customer experience and drive growth.
  • Assess partnerships and licensing opportunities with external third parties.
  • Maintain current understanding of technology trends and assess their impact on the roadmap or innovation opportunities.
• Customer Insights & Voice of Customer
  • Leverage customer insights for product vision, strategy, and roadmap priorities.
  • Meet with customers to build deeper empathy and understand needs and priorities.
  • Create and manage an active Voice of Customer feed for self and team.
  • Look for opportunities to delight or meet unmet customer needs.
  • Evangelize and advocate for the customer internally and externally.
  • Test ideas with real customers to ensure the product delivers the desired benefit.
• Product Execution & Backlog Management
  • Translate product/platform strategy into detailed requirements and required documentation.
  • Own and manage product backlog and priorities with business and technology partners.
  • Scope and ensure alignment on prioritization based on business and customer impact.
  • Collaborate with Architecture and Dev teams to factor technical debt and long-term technical investment into the roadmap.
  • Ensure existing production defects are factored into backlog prioritization for resolution.
  • Collaborate with stakeholders and Dev/Execution teams to create and communicate anticipated release schedules.
  • Generate and maintain dashboards and reports that track product health and success metrics.
  • Conduct Product Quarterly Business Reviews (QBRs) and Steering meetings.
• Product Performance & Operations
  • Run beta and pilot programs with early-stage products and platform capabilities.
  • Collaborate with advertising and public relations to promote products.
  • Support sales, marketing, and other stakeholder teams with product knowledge and documentation.
  • Assist with overall execution relating to all aspects of the platform development process, from strategy and architecture through deployment and support.
  • Recognize and communicate technical challenges to stakeholders and make educated trade-off decisions.
  • Be accountable for product quality and performance in production, including response to critical or high-impact defects and communications to stakeholders.
  • Manage development of adoption tools and training materials.
  • Identify execution, operational, and organizational issues that impede product success and drive improvement plans.
• Relationship & People, Professional Development
  • Collaborate and develop positive working relationships with sales, commercial accounting, marketing, legal, go-to-market, and finance.
  • Work with outside partners and other third parties.
  • Develop positive working relationships with customer groups or representatives.
  • Maintain professional knowledge through educational workshops, professional publications, networks, and societies.

Requirements

• Bachelor’s Degree
• 7+ years of relevant Product Management experience
• Advanced-level understanding of customer experience
• Experience launching products in the Government / Public Safety segment

Qualifications

• Product Lifecycle Management
  • Experience delivering large and complex business/technology initiatives.
• Communication
  • Proven ability to effectively and efficiently communicate with leadership while employing a high degree of collaboration and influence.
• Technical Writing
  • Strong requirements elicitation and proven writing skills, including the ability to write concisely and clearly for different audiences.
• Business Analytics
  • Strong analytical skills with demonstrated ability to identify, analyze, and synthesize product-use data to drive decisions.
• Agile & Technical Delivery
  • Proven success directing matrixed resources and delivering software using Agile Scrum methodologies and other commonly used tools across multiple teams.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with employee stock grants and employee stock purchase plan
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits and back-up care
• Enhanced family support and childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability, voluntary AD&D, voluntary accident, voluntary life, voluntary disability, and voluntary long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Access to commuter benefits

Pay

National Base Pay Range: $121,600 – $219,400

Total Target Cash Earnings Opportunity: $145,920 – $263,280 (combines base salary and annual incentive at target performance; actual earnings may vary based on performance and company results).

The candidate’s actual pay will be based on work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, visit https://paylookup.t-mobile.com/paylookup?reqID=REQ370340.