Senior Product Manager, Business Marketplace
About the role
The Senior Product Manager, Marketplaces is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder. Every product at T-Mobile is created to achieve specific business purposes or results. The Senior Product Manager owns T-Mobile’s internal and external products, platforms, services, and experiences, identifying the intersection of customer problems, technical feasibility, and business objectives, securing funding, and leading cross-functional teams and key stakeholders to deliver against the opportunity.
The Senior Product Manager, Marketplaces will champion and lead customer solutions leveraging T-Mobile’s Business Marketplace platform, assisting in selecting and onboarding vendor solutions that resolve customer challenges. The Marketplace team uses a digital commerce platform—including catalog management, billing integration, and partner onboarding—to create business outcomes, so familiarity with B2B digital commerce technology and its challenges and strengths is ideal.
Responsibilities
- Product Strategy & Roadmap
- Own product end-to-end for complex or cross-platform solutions, including creating, managing, maintaining, and communicating product vision and roadmap.
- Identify target customers and design and drive end-user product research.
- Partner with business, internal/external stakeholders, and leadership to understand current customer experiences and identify areas of opportunity.
- Conduct analysis of quantitative and qualitative data to identify product innovation opportunities or root causes of issues; assess opportunity size and impact.
- Work with data scientists to answer complex questions or identify meaningful insights.
- Conduct cost-benefit/ROI/NPV analysis and competitive product analysis to support decision-making.
- Secure and maintain product funding following enterprise processes.
- Anticipate industry trends and assess potential impacts or opportunities for customers/products; incorporate analyses into product processes.
- Stakeholder Communication & Executive Engagement
- Communicate, influence, and sell ideas at VP level and below; regularly deliver product presentations.
- Drive ad hoc analysis and present information to executive-level management on request.
- Influence product feature sets and positioning strategies to improve customer experience and drive growth.
- Work with external third parties to assess partnerships and licensing opportunities.
- Maintain current understanding of tech trends and assess their impact on the roadmap or innovation opportunities.
- Customer Insights & Voice of Customer
- Leverage customer insights for product vision, strategy, and roadmap priorities.
- Meet with customers to build deeper empathy and understand needs and priorities.
- Create and foster an active VOC feed for self and team.
- Look for opportunities to delight or meet unmet customer needs.
- Evangelize and advocate for the customer internally and externally, perpetuating a customer-first mindset.
- Test ideas with real customers to ensure desired benefits are delivered.
- Product Execution & Backlog Management
- Translate product/platform strategy into detailed requirements and required documentation.
- Own and manage product backlog and priorities with business and technology partners.
- Scope and ensure alignment on prioritization based on business and customer impact.
- Collaborate with architecture and development teams to ensure technical debt and long-term technical investment are factored into the roadmap.
- Ensure existing production defects are factored into regular backlog prioritization for resolution based on priority.
- Collaborate with stakeholders and development/execution teams to create and communicate anticipated release schedules.
- Generate and maintain dashboards and reports that track product health and success metrics.
- Conduct Product Quarterly Business Reviews (QBRs) and steering meetings.
- Product Performance & Operations
- Run beta and pilot programs with early-stage products and platform capabilities.
- Collaborate with advertising and public relations to promote products.
- Support sales, marketing, and other stakeholder teams with product knowledge and documentation.
- Assist with overall execution relating to all aspects of the platform development process, from strategy and architecture through deployment and support.
- Recognize and communicate technical challenges to stakeholders and make educated trade-off decisions with the team.
- Be accountable for product quality and performance in production, including response to critical or high-impact defects and communications to stakeholders.
- Manage development of adoption tools and training materials.
- Identify execution, operational, and organizational issues that impede product success and drive improvement plans to resolve them.
- Relationship & People, Professional Development
- Collaborate and develop positive working relationships with sales, commercial accounting, marketing, legal, go-to-market, and finance teams; work with outside partners and third parties.
- Develop positive working relationships with customer groups or representatives.
- Maintain professional knowledge through educational workshops, professional publications, networks, and societies.
Requirements
- Bachelor’s degree.
- 7+ years of relevant Product Management experience.
- Advanced-level understanding of customer experience.
- Experience launching products in the Government/Public Safety segment.
Qualifications
- Product Lifecycle Management: Experience delivering large and complex business/technology initiatives.
- Communication: Proven ability to communicate effectively and efficiently with leadership, employing collaboration and influence.
- Leadership & Delivery: Proven success directing matrixed resources and delivering software using Agile Scrum and other tools across multiple teams.
- Technical Writing: Strong requirements elicitation and writing skills; ability to write concisely and clearly for different audiences.
- Business Analytics: Strong analytical skills with demonstrated ability to identify, analyze, and synthesize product-use data to drive decisions.
Benefits
- Medical, dental, and vision insurance.
- Flexible spending account.
- 401(k) with employee stock grants and employee stock purchase plan.
- Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees; about 2.5 weeks for new part-time employees annually).
- Paid parental and family leave; family building benefits; back-up care; enhanced family support; childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability; voluntary AD&D, accident, life, and disability insurance; voluntary long-term care insurance.
- Mobile service and home internet discounts; pet insurance; commuter benefits.
Pay
National Base Pay Range: $121,600 – $219,400. The Total Target Cash Earnings Opportunity is $145,920 – $263,280 at target performance, combining base salary and annual incentive. Actual earnings may vary based on performance, location, qualifications, and experience. Actual starting pay will vary within the base range. To find the pay range for this role by location, visit https://paylookup.t-mobile.com/paylookup?reqID=REQ370340.
Schedule
Travel is required.