Senior Product Manager, Business Marketplace

About the role

The Senior Product Manager, Marketplaces is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder. Every product at T-Mobile is created to achieve a specific business purpose or set of business results. The Senior Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile’s internal and external products, platforms, services, and experiences envisioned and created to achieve the specific business purpose or business results.

At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity. The Senior Product Manager, Marketplaces will also be a champion and leader for customer solutions leveraging the power of T-Mobile’s Business Marketplace platform, assisting in selecting and onboarding vendor solutions that resolve customer challenges.

The Marketplace team leverages a digital commerce platform, including catalog management, billing integration, and partner onboarding, to create business outcomes, so an ideal candidate would be familiar with B2B digital commerce technology, as well as key challenges and strengths.

The Senior Product Manager, Marketplaces will build and maintain strong high-level relationships with current and potential vendor partners, platform providers, and internal stakeholders such as Finance, Legal, Customer Care, and Marketing. This role will drive executive relationships through extensive knowledge and industry solutions, including determining the most effective go-to-market and partnership collaboration strategies.

This role is ideally suited for a “jack-of-all-trades” candidate leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers’ lives.

Responsibilities

• Work in the back-office components and marketplace constructs; conduct market research; generate product requirements; determine specifications; define long-term strategy of the products; create the product road map; help drive and support process improvement and technical delivery end to end; define scope for releases/product increments.
• Partner with development, project/program management, marketing, and other key stakeholders to define release schedule and support/drive go-to-market activities as needed.

Product Strategy & Roadmap

• Own product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products, including creating, managing, maintaining and communicating product vision and roadmap.
• Identify target customer(s) for existing or future products and design and drive end-user product research.
• Partner with business, internal/external stakeholders and leadership to understand current customer experiences and identify areas of opportunity.
• Conduct analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues and assess opportunity size and impact; may work with data scientists to answer complex questions or identify meaningful insights from data.
• Conduct cost-benefit / ROI / NPV analysis, competitive product analysis to support decision making.
• Work with stakeholders and follow enterprise process to secure and maintain product funding.
• Anticipate industry trends, direction, innovation, analyze potential impacts or opportunities to customer/product, and incorporate analyses into product process.

Stakeholder Communication & Executive Engagement

• Communicate, influence, and sell ideas at VP level and below; regularly deliver product presentations.
• Drive specific ad hoc analysis and present information to executive-level management on request.
• Influence product feature set and positioning strategies to improve customer experience and drive or support growth.
• Work with external third parties to assess partnerships and licensing opportunities.
• Maintain current understanding of tech trends and assess how trends impact the roadmap or create opportunities for innovation of the product.

Customer Insights & Voice of Customer

• Leverage customer insights for product vision, strategy, roadmap, and priorities.
• Dedicate time to customers, actively meeting with them to build deeper empathy and understand their needs and priorities.
• Create, manage, and foster an active VOC feed for themselves and the team.
• Actively look for opportunities to delight or meet customers’ unmet needs.
• Evangelize and advocate for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset.
• Create an environment and culture where the team is immersed in a customer-first mindset.
• Test ideas with real customers to ensure that the product delivers the desired benefit.

Product Execution & Backlog Management

• Translate product/platform strategy by writing detailed requirements and creating required documentation and artifacts.
• Own and manage product backlog and priorities with business and technology partners.
• Scope and ensure alignment on the prioritization of activities based on business and customer impact.
• Collaborate with Architecture and Dev teams to ensure technical debt and long-term technical investment are factored into the roadmap.
• Ensure existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Collaborate with stakeholders and Dev/Execution teams to create and communicate anticipated release schedule.
• Generate and maintain dashboards and reports that track product health and success metrics.
• Conduct Product Quarterly Business Reviews (QBRs) and Steering meetings.

Product Performance & Operations

• Run beta and pilot programs with early-stage products and platform capabilities.
• Collaborate with advertising and public relations to promote products.
• Support sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.
• Assist with the overall execution relating to all aspects of the platform development process, from defining the strategy and architecture through deployment and support.
• Recognize and communicate technical challenges to stakeholders and make educated trade-off decisions with the team.
• Be accountable for product quality and performance in the production environment, including product team response in the event of a critical or high-impacting defect and communications to stakeholders at all levels.
• Manage development of adoption tools and training materials.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans to change or resolve issues within sphere of influence.

Relationship & People, Professional Development

• Collaborate and develop positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance; work with outside partners and other third parties.
• Develop positive working relationships with customer groups or customer representatives.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Requirements

• Bachelor’s degree.
• 7+ years of relevant Product Management experience.
• Advanced-level understanding of customer experience.
• Experience launching products in the Government / Public Safety segment.

Qualifications

• Product Lifecycle Management experience in delivering large and complex business/technology initiatives.
• Proven ability to effectively and efficiently communicate with leadership while employing a high degree of collaboration and influence.
• Proven success in directing matrixed resources and delivering software with Agile Scrum methodologies and other commonly used tools across multiple teams.
• Strong requirements elicitation and proven writing skills, including the ability to write concisely and clearly for different audiences.
• Strong analytical skills with demonstrated ability to identify/analyze/synthesize product-use data and use the data to drive decisions.

Pay

National Base Pay Range: $121,600 – $219,400

Total Target Cash Earnings Opportunity: $145,920 – $263,280 (combines base salary and annual incentive opportunity at target performance; actual earnings may be higher or lower depending on individual performance and overall company results).

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with employee stock grants and employee stock purchase plan.
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually).
• Paid parental and family leave.
• Family building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Access to commuter benefits.