Senior Product Manager

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization collaborating with global health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. USP values inclusive scientific collaboration and fosters an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities.

About the role

USP is seeking a results-oriented Senior B2B e-Commerce Product Manager to lead the capability-driven roadmap and execution of USP's digital commerce platforms and supporting third-party applications. This role serves as the critical link between business strategy, customer experience, and technology delivery, ensuring digital commerce capabilities enable a seamless, customer-centric experience across the end-to-end customer journey.

The successful candidate will combine strategic product leadership with hands-on execution experience in enterprise B2B e-Commerce environments, partnering across Marketing, Commercial, IT, and enterprise stakeholders to translate strategic priorities into customer-centric business capabilities.

Responsibilities

• Support and implement product vision and drive capability roadmap for USP's B2B e-commerce platforms and related digital commerce capabilities.
• Partner with business stakeholders to identify opportunities, define priorities, and align product investments with organizational goals.
• Lead the end-to-end product lifecycle, from ideation and business case development through launch, optimization, and retirement.
• Continuously evaluate industry trends, emerging technologies, and competitive insights to identify opportunities for innovation and business value.
• Serve as the Product Owner for agile delivery teams, translating business objectives into actionable product requirements, user stories, and acceptance criteria.
• Prioritize and manage the product backlog, balancing customer needs, business value, technical feasibility, and operational considerations.
• Collaborate with delivery teams to define sprint goals, facilitate backlog refinement, and ensure successful execution of roadmap initiatives.
• Partner with technology and delivery leaders to establish realistic timelines, manage dependencies, and communicate delivery expectations to stakeholders.
• Build strong relationships with commercial and enterprise stakeholders such as marketing, sales, customer support, finance, fulfillment, and technology teams to drive alignment and adoption.
• Lead requirements gathering, business process analysis, and prioritization activities across multiple stakeholder groups.
• Communicate roadmap progress, risks, and outcomes to leadership and business partners.
• Act as the primary liaison between business stakeholders and technology teams.
• Monitor and analyze product performance, customer behavior, platform usage, and key business metrics to inform product decisions.
• Leverage customer feedback, analytics, market research, and stakeholder input to identify improvement opportunities and validate product direction.
• Establish and track key performance indicators (KPIs) to measure product success and business impact.
• Oversee and participate in User Acceptance Testing (UAT) and support quality assurance activities to ensure successful product releases.
• Identify and mitigate delivery risks, operational challenges, and product issues.
• Drive continuous improvement of e-commerce processes, customer experience, and platform performance.

Requirements

• Bachelor’s degree in engineering, Information Systems, or a related field; a PMP certification and/or master's degree is a plus.
• 8+ years of experience in digital product ownership, business analysis, or program management, specifically focused on enterprise-scale B2B e-Commerce platforms.
• Proven ability to manage complex transaction architectures, balance competing commercial priorities, and lead cross-functional matrixed teams.
• Extensive experience with SDLC methodologies operating within Agile/Scrum environments using tools like Jira and Confluence.
• Experience working in life sciences, pharmaceuticals, global supply chain logistics, or other highly regulated, compliant enterprise environments is preferred.
• Demonstrated business and customer-centric mindset, with the ability to translate strategic priorities and customer needs into actionable product decisions that drive measurable outcomes.

Skills

• Deep functional expertise in enterprise-grade B2B e-commerce platforms (e.g., SAP/Oracle Commerce Cloud, Salesforce Commerce Cloud, Magento/Adobe Commerce, Shopify, or Optimizely); strong understanding of cart-to-order architectures including pricing & promotions.
• Proven leadership in Agile/Scrum as an active Product Owner, with strong backlog management, story decomposition, and roadmap planning skills.
• Excellent communication, negotiation, workshop facilitation, and stakeholder management skills across both senior business executives and technical teams.
• Data-driven decision-making capacity combined with strong analytical, conversion-funnel mapping, and financial problem-solving skills.
• E-commerce platform technical training and Agile/Product Owner certifications (e.g., CSPO, SAFe POPM) are a strong plus.
• Experience overseeing QA/UAT processes, including test planning and defect resolution.
• Familiarity with modern enterprise system integration tools (e.g., MuleSoft, Informatica) and third-party localized checkout tools.
• Knowledge of basic Salesforce or other enterprise CRM architectures as they interface with digital storefronts.
• Familiarity with cross-border trade documentation, payment gateway configurations, and centralized enterprise procurement network models.

Benefits

USP provides benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, personal and financial well-being is supported.

Pay

Base Salary Range: USD $120,051.00 – $171,072.00 annually. Target Annual Bonus: varies based on role level. Individual compensation packages are based on factors unique to each candidate’s skill set, experience, qualifications, and other job-related reasons.