Senior Product Manager

About the role

Senior Product Manager position based in San Mateo, San Diego, or Los Angeles (hybrid; remote considered for West Coast candidates). The Digital Commerce Experience Product team is on a mission to build world-class customer and operator experiences for PlayStation’s digital stores. As Senior Product Manager, you will play a lead role in evolving the end-to-end customer experience and expanding our storefront presence across geographies and channels.

Responsibilities

• Lead end‑to‑end customer experience across devices: translating commerce product strategy into a compelling roadmap for PlayStation Storefront experiences across all platforms.
• Shape the Future: Drive the global expansion roadmap for PlayStation’s Storefronts, ensuring consistency and excellence across geographies and digital channels.
• Champion the Player: Leverage data, insights, and experimentation to optimize the customer journey—from discovery to purchase and beyond.
• Collaborate and Align: Partner with Store Commercial, Marketing, and Program Management teams to deliver cohesive, high‑impact initiatives and ensure smooth execution.
• Innovate with Impact: Work hand‑in‑hand with Engineering, UX, and Research to design intuitive, high‑performing, and scalable solutions.
• Ensure Global Readiness: Collaborate with Legal and Compliance to design experiences that are locally optimized and globally compliant.
• Measure What Matters: Define success metrics and continuously monitor, analyze, and improve product performance to drive measurable results.

Requirements

• 8+ years of product management experience, with 3+ years in large‑scale D2C eCommerce products or platforms.
• Web, Mobile App, and/or TV app experience highly preferred.
• Product Sense: Usage of qualitative and quantitative data to identify user problems, brainstorm feature solutions, and create a holistic product strategy to optimize the user experience and address business needs.
• Leadership: Proven track record of leading and delivering complex programs in global, matrixed organizations.
• Collaboration: Strong cross‑functional partnership skills with business, engineering, design, and stakeholder teams.
• Mindset: A resilient, resourceful leader who thrives in ambiguity and drives clarity through action.
• Expertise: Background in enterprise‑level integrations and delivering end‑to‑end digital commerce experiences.
• Communication: Exceptional storytelling and presentation skills, capable of influencing at all levels.
• Execution: Results‑oriented and skilled at managing multiple priorities in a fast‑paced environment.
• Methodology: Hands‑on experience with agile development practices.

Skills

• Experience building global eCommerce or D2C experiences for major digital or retail brands.
• Familiarity with UX design principles, personalization systems, and experimentation platforms.

Benefits

• Medical, dental, vision coverage.
• Matching 401(k).
• Paid time off.
• Wellness program.
• Employee discounts for Sony products.
• Eligibility for a bonus package.

Pay

Estimated base pay range: $154,800—$232,200 USD.