Senior Product Manager

Responsibilities

• Own and execute a multi-quarter product strategy for a high-impact area of Runpod’s AI infrastructure platform, directly tied to revenue growth, adoption, retention, gross margin, customer outcomes, and platform expansion.
• Define the target market, customer segments, buyer personas, user personas, and ideal customer profile using customer research, product usage data, sales insights, competitive analysis, and market trends.
• Build business cases for major product investments, including market opportunity, customer pain points, willingness to pay, competitive dynamics, adoption barriers, risks, and expected ROI.
• Develop and manage a KPI-driven roadmap where every major initiative has a clear customer problem, business objective, success metric, leading indicator, and measurable impact.
• Define, track, and report on key product and business metrics, including activation, conversion, usage growth, revenue contribution, retention, expansion, churn, compute utilization, gross margin, time-to-value, NPS, and feature engagement.
• Use quantitative and qualitative data to guide product decisions, prioritize roadmap tradeoffs, evaluate launch performance, and continuously refine strategy.
• Conduct frequent customer discovery with prospects, customers, partners, and internal go-to-market teams to identify scalable market opportunities and validate product direction.
• Partner with Engineering, Design, and Infrastructure to deliver reliable, scalable, and intuitive platform capabilities that improve customer outcomes and support business growth.
• Collaborate with Sales, Marketing, Customer Success, Finance, Partnerships, and Legal to drive go-to-market readiness, including positioning, pricing and packaging input, launch planning, enablement, onboarding, and expansion motions.
• Communicate product strategy, business impact, roadmap progress, competitive insights, key risks, and tradeoffs clearly to executives, strategic customers, and cross-functional stakeholders.

Requirements

• 6+ years of product management experience, ideally owning a technical, infrastructure, developer platform, cloud, AI/ML, enterprise software, marketplace, or usage-based product.
• Proven experience operating products at significant scale, ideally serving millions of users, hundreds of thousands of developers, large enterprise customers, or high-volume infrastructure workloads.
• Demonstrated ability to make product decisions in scaled environments where reliability, performance, usability, cost efficiency, and customer trust are critical.
• Strong business judgment with a track record of connecting product strategy to revenue growth, customer acquisition, retention, expansion, margin improvement, or operational efficiency.
• Deep analytical capability, including experience defining KPIs, analyzing funnels, interpreting usage trends, evaluating cohorts, measuring launch impact, and using data to prioritize roadmap decisions.
• Experience building business cases for product investments, including market sizing, customer segmentation, ROI analysis, adoption assumptions, competitive positioning, and financial impact.
• Strong customer discovery skills, with the ability to engage prospects and customers, uncover business and technical pain points, and translate insights into scalable product opportunities.
• Comfort operating in technical domains, with the ability to understand infrastructure concepts, APIs, developer workflows, cloud platforms, distributed systems, AI/ML workloads, or usage-based compute products.
• Proven ability to partner cross-functionally with Engineering, Design, Sales, Marketing, Customer Success, Finance, Infrastructure, Legal, and executive teams to drive alignment and execution.
• Excellent communication and leadership skills, with the ability to craft clear strategy documents, executive narratives, roadmap updates, launch plans, and business cases in ambiguous, fast-moving environments.