Senior Product Manager

About Knot

Knot’s mission is to empower consumers and businesses with connected merchant and banking experiences. Knot is like “Plaid for merchant connectivity.” We build the platform connecting merchants to the many applications that consumers and businesses interact with every day.

Responsibilities

• Work with an engineering team to build any number of the following:
• New brand new 0 → 1 products that interact with direct merchant integrations (to read/write data) and solve a specific problem for customers (exposed via API and webhooks)
• Funnel optimizations for the core CardSwitcher product via UX improvements and deep personalization
• AI-native validation and code healing systems for data retrieval, parsing, and storage
• 1st-of-its-kind, SKU-level reward offer marketplace for merchants to offer rewards for specific products through the Knot UX and network
• New transaction data features for the TransactionLink product on the API (e.g. membership info, fulfillment lifecycle info, product recommendations, etc.)
• PLG features to enable customers to explore (through data & visualization) and sign up for Knot’s products without speaking to the team
• Developer-experience features to make integrating Knot even easier (e.g. MCP, CLI tool, SDKs, 1-click testing, etc.)
• Enterprise features (e.g. direct issuer processor integrations, localization, audit logs, observability, custom billing, etc.)
• Talk to customers frequently via Slack & calls to help them integrate Knot seamlessly and to understand customers' precise needs & desires to influence your roadmap
• Prioritize your relationship with the engineering team, doing whatever it takes to support them in building the right products
• Find ways to automate as much mundane work in & outside your team as possible
• Set an exceptionally high pace for the team and everyone around you

Requirements

• Experience: 2-8 years of experience working at a startup
• Clued-in on AI: you use multiple AI tools daily to perform your role and play with new tools frequently (e.g. cursor, chatgpt, claude, google AI studio, agent builders, etc.)
• Intellectual firepower: you are exceptionally smart and can connect many dots to make high quality decisions
• Resilience under pressure: you don’t panic when things get hard and thrive in a high-stakes environment
• In-the-weeds execution: you live in the details and obsess over edge cases, not just pretty strategy decks
• You’re the first to notice when something seems off or smells wrong
• Relentless drive: you operate with a maniacal intensity and don't slow down at the first (or tenth) obstacle
• Sharp judgment: you have elite product sense and strong instincts about what matters and what doesn't
• Technical fluency: you have some technical background (e.g. engineering, computer science, etc.) that allows you to deeply understand complex systems, collaborate with engineers, and spot technical risk early

Qualifications

Commensurate with experience

Skills

Not specified

Benefits

Not specified

Pay

Commensurate with experience

Schedule

Not specified