Senior Product Manager

About the role

The Senior Product Manager will define and lead the product strategy for a next-generation CRM platform transforming the automotive retail experience. This role combines product vision, customer advocacy, technical collaboration, and strategic execution across a large-scale SaaS environment.

Responsibilities

• Own the vision, roadmap, and execution strategy for CRM products, ensuring solutions meet customer needs while supporting broader business objectives.
• Define and execute a long-term product vision and strategy for CRM solutions aligned with customer needs and organizational goals.
• Develop, communicate, and maintain a clear product roadmap, prioritizing initiatives based on business value, customer impact, and market opportunities.
• Serve as the voice of customers and partners by gathering feedback, identifying pain points, and translating insights into actionable product requirements.
• Build relationships with customers, industry stakeholders, and strategic partners to understand market trends and evolving needs.
• Lead product discovery, business case development, prioritization, and delivery of new product initiatives.
• Create detailed product documentation, including business requirements, functional specifications, user stories, and acceptance criteria.
• Collaborate with product managers, engineering teams, architects, and data teams to deliver scalable and innovative CRM capabilities.
• Define success metrics, monitor product performance, and continuously improve adoption and business impact.
• Define and develop AI-powered product capabilities that enhance CRM workflows, customer engagement, and operational efficiency.
• Stay informed on automotive retail trends, competitive solutions, certifications, and regulatory developments impacting the industry.

Requirements

• Experienced product leader with a strong background in SaaS, CRM platforms, and enterprise technology.
• Proven experience defining and delivering successful SaaS or CRM product strategies.
• Strong analytical, problem-solving, and business case development capabilities.
• Excellent communication and storytelling skills, with the ability to present effectively to executives and external partners.
• Experience managing complex priorities across multiple teams, stakeholders, and workstreams with limited oversight.
• Hands-on experience building or applying LLM-driven or AI-powered product capabilities is highly valuable.
• Comfortable using data, KPIs, and qualitative insights to guide prioritization and product decisions.

Benefits

A competitive compensation package with generous stock options. 100% employer-paid medical, dental, and vision coverage. Unlimited paid time off and parental leave programs. Flexible remote work environment. Opportunity to work with innovative technologies built from the ground up. Career growth and development opportunities within a fast-growing organization. Collaborative culture that encourages innovation, ownership, and open communication. Dynamic environment with opportunities to contribute to meaningful industry transformation.