Senior Product Manager
About the role
Removery is seeking a Senior Product Manager to lead the strategy, roadmap, and execution of digital products that enhance the client experience and streamline studio operations. Reporting to the Chief Systems and Digital Officer, this role integrates client experience, operational efficiency, and enterprise systems.
Responsibilities
Define and maintain a prioritized product roadmap supporting Removery's growth goals, studio expansion, and evolving client needs.
Translate business objectives into clear product initiatives with measurable outcomes, balancing short-term delivery with long-term platform scalability.
Own the end-to-end digital client journey, including booking, communications, treatment follow-up, payments, and loyalty, across web, mobile, and CRM platforms.
Identify and address friction points in conversion funnels through continuous discovery, testing, and iteration, ensuring digital products meet high standards for usability, accessibility, reliability, and performance.
Partner with Operations and studio teams to improve workflows and contribute to product thinking around in-studio technology, scheduling systems, and staff-facing tools.
Cross-functionally collaborate with Engineering, Design, Marketing, and Operations to move initiatives from discovery through delivery and measurement, communicating product decisions, tradeoffs, and progress to stakeholders.
Work with the data and analytics team to ensure products are instrumented correctly and outcomes are tracked against defined KPIs.
Collaborate with the CSDO and technology team on product decisions involving third-party platforms, providing input on build vs. buy decisions and evaluating new tools and platforms.
Requirements
- Bachelor’s degree in Computer Science, Business, Information Technology or related field from an accredited college or university (or equivalent professional experience); Master’s degree preferred
- Minimum of 4 years of product management experience, preferably in a consumer-facing or multi-location services environment
- Demonstrated ability to own and ship products end-to-end, from discovery through launch and iteration
- Experience working with CRM, booking, or e-commerce platforms is a plus
- Familiarity with enterprise systems environments (ERP, CRM, payment systems) is helpful but not required
- In-depth knowledge of web and mobile technologies, cloud infrastructure, and data management
- Experience with agile development methodologies and project management tools
- Excellent communication and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical stakeholders
- Knowledge of security & compliance frameworks such as PCI, HIPAA & NIST
- Highly skilled in Microsoft Cloud, SalesForce, and SQL
- Multi-unit experience preferred
- Start-up experience preferred
- Security Certification preferred (CISSP or CISM)
Benefits
- Comprehensive Medical, Dental, and Vision with HRA option, STD and LTD
- 50K in Life Insurance, at no cost to you!
- Paid Parental Leave
- Eight (8) company paid holidays
- 8 hours of paid volunteer time per year
- 401K with generous Company Match
- Employee Assistance Program
- Collaborative work environment with an amazing culture committed to diversity and inclusion
Equal Opportunity Employer
We are deeply committed to attracting talented team members from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, currently, we are not sponsoring any Visas.