Senior Product Manager

About the role

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Our clinical data creates value for physicians and patients when it flows reliably through the vendor and compliance ecosystem. This role focuses on documenting, translating, and maintaining that ecosystem to ensure smooth operations. As a Senior Product Manager, you'll bridge the gap between our external vendor and compliance ecosystem and Engineering, turning dense vendor specs and compliance requirements into clear, buildable work while keeping data and documentation precise.

Primary care clinicians have repeatedly awarded Elation "Best in KLAS" in our category, a recognition earned in part because our clinical data integrations—those you'll own—simply work. Reporting into Product, you'll collaborate with Staff PMs, Engineering, and CX, operating at the intersection of vendor relationships (eRx, Labs, Vaccinations, and more) and the technical teams building against them.

The right candidate thrives in technical complexity, translating ambiguous vendor and compliance requirements into precise engineering work, and is curious enough to dig into data until they find real answers. If you want to do meaningful work at the intersection of data, compliance, and healthcare technology, we'd love to hear from you.

Responsibilities

• Own product health monitoring and insights to share with engineering and product teams, tracking adoption and utilization of services and features across the EHR.
• Maintain and update documentation and runbooks for vendor integrations.
• Manage day-to-day vendor and compliance relationships.
• Translate vendor specs and compliance requirements into Engineering-ready user stories with clear acceptance criteria.
• Partner with Design and Engineering to shape solutions, weighing in on workflow and interaction tradeoffs before work is built.
• Talk directly with customers and internal stakeholders to validate that solutions address their problems.
• Project-manage vendor integration and upgrade timelines.
• Collaborate with Engineering on implementation details and edge cases for vendor-facing features.
• Use AI tools to accelerate documentation, requirements drafting, and stakeholder communication.

Requirements

• 3–5+ years as a Product Owner, Business Analyst, or Technical Program Manager in healthcare tech or another regulated industry.
• Strong data and technical fluency: comfortable reading API docs, writing/interpreting SQL queries, and tracing data flow diagrams end-to-end; can dig into data itself and speak credibly with Engineering on implementation details.
• Vendor/compliance relationship management experience.
• Experience working in scrum/agile environments: knows how to write user stories, manage backlogs, and run planning.
• Compliance/regulatory comfort: has worked with HIPAA, HL7, FHIR, or similar healthcare data standards.
• Product development instincts: comfortable partnering with Design on solution direction and confident running customer conversations to pressure-test what's being built.
• Detail-oriented: naturally catches edge cases, missing requirements, and ambiguous acceptance criteria.
• AI proficiency for documentation, requirements, and communication tasks.

Nice to have

• Experience building lightweight automations (Zapier, Make, Retool) for recurring ops workflows.
• Background in support/technical case triage.
• Prior experience in formal vendor negotiation or contract management.

Pay

$150,000 - $180,000/yr