Senior Product Manager

About the role

You’ll be working on the Expand team, focusing on launching Ascertain into new product areas. You'll own which workflows we take on, in what order, and the product features required to deliver them. You'll spend real time inside doctor’s offices, watching people do this work manually and finding where it breaks, then turn what you learn into a product the next hundred customers can use. Prior authorization is the workflow we understand best, so it's where you'll start and learn how our system behaves. You'll report to the product lead for Expand. Day to day you'll work with engineers, a designer, and product ops, alongside the forward-deployed engineers and the implementations team who sit in front of customers.

Responsibilities

• Own a set of workflows end to end, including the outcome for the practice after launch
• Run discovery and shadowing sessions to understand our customers’ operations and then make the case for what's worth building
• Decide which parts of each build become product and which stay custom for one practice, with product engineering and the forward-deployed team
• Design for the capabilities of the future while considering where humans need to be involved today; delivering value for our partners while collecting data for future automation
• Write the acceptance criteria and own the rollout, including the parts that go wrong

Requirements

• 4+ years in product management where you set the roadmap
• At least 2 of those years working on software sold into a single industry (ex. healthcare, legal, logistics, construction or similar)
• You have replaced a manual process with software. You sat with the people doing the job by hand, worked out what the software should do instead, and shipped it
• Experience leveraging data and feedback to drive product improvements
• You deal with stakeholders gracefully i.e. you can pushback on a customer request in a way that builds trust rather than undercuts it
• You can identify when a technical approach won’t meet customer needs and help identify alternatives
• Can draft clear briefs, specs, memos, etc. that remove the need for meetings

Qualifications

• Prior authorization, revenue cycle or specialty healthcare experience
• Early-stage startup experience
• A design or engineering background
• You've shipped a product built on language models
• Experience with AI or LLM products

Benefits

Make a real difference: Your work will directly impact healthcare organizations and improve patient care. Join Ascertain in transforming healthcare with AI!

Pay

Compensation Range: $160K - $205K