Senior Product Manager - Applied AI - Vice President

About the role

Transform how we design, build, and launch co-branded card products by applying modern automation and generative artificial intelligence. Lead discovery and delivery of automation and agent-enabled workflows that improve speed, quality, and control readiness across the product lifecycle.

Responsibilities

• Engage business users and customers to understand needs, map pain points, and validate solutions through rapid testing and feedback
• Co-develop the product vision, strategy, roadmap, and release plan for applied generative artificial intelligence use cases
• Translate complex processes into clear responsibilities across automation agents, tools, and people, including exception paths and approvals
• Build and manage a business-outcome-driven backlog focused on performance, accuracy, value, and user experience
• Partner with engineering teams to define requirements, acceptance criteria, and iterative delivery milestones in an agile model
• Embed responsible artificial intelligence practices from day one, including explainability, audit trails, testing, and control evidence
• Drive alignment across business, finance, technology, architecture, operations, legal, risk, and compliance stakeholders
• Define and track key performance indicators such as adoption, time saved, quality, accuracy, throughput, and operational risk exceptions
• Lead change management with frontline and operations teams through training, enablement, communications, and feedback loops
• Ensure solutions meet security, privacy, and regulatory expectations for data protection and usage
• Monitor outcomes post-launch and continuously improve product performance, reliability, and usability

Requirements

• Bachelor's degree in computer science or a related engineering field, or equivalent practical experience
• 10 or more years of product management experience delivering enterprise software or digital products
• 2 or more years building or managing generative artificial intelligence products, autonomous workflows, or human-in-the-loop decision systems
• Recent experience delivering applied artificial intelligence solutions in regulated or high-volume environments
• Working knowledge of governance concepts such as controls, auditability, monitoring, and risk management for artificial intelligence systems
• Strong customer focus with demonstrated ability to translate user needs into simple, high-impact product experiences
• Excellent written and verbal communication skills, including influencing without direct authority
• Strong analytical skills with a track record of using data to prioritize, measure impact, and drive decisions
• Prior proven ability to lead cross-functional teams and manage multiple initiatives with clear structure
• Comfort working in fast-paced environments with changing priorities and iterative delivery expectations

Preferred Qualifications

• Master of business administration or advanced degree in a related field
• Experience in cards, payments, lending, or partner-based consumer financial products
• Experience with software as a service products, data analytics products, or cloud-based platforms
• Familiarity with experimentation, rapid prototyping, and product discovery methods
• Experience designing operational workflows for frontline or back-office teams
• Experience defining evaluation and quality frameworks for nondeterministic system behavior
• Strong understanding of automation platforms and workflow orchestration patterns