Senior Product Manager - API

Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive—not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution—all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. We’re not just building shop management software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward—one interaction at a time.

Working the Tekmetric Way

At Tekmetric, we’re building a culture where winning matters—not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results—no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.

Success here takes focus, follow-through, and a willingness to roll up your sleeves—but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.

At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

Responsibilities

• Lead Strategic Product Initiatives: Drive the planning and execution of product initiatives from concept to launch, ensuring alignment with business goals and market trends.
• Become an expert in the Auto Repair Industry: Develop a deep understanding of the Auto Repair domain to best identify new product opportunities for our core users.
• Lead Key AI Product Initiatives: Combine a deep understanding of the problem space with generative AI solutions to help customers do their jobs better and faster.
• User-Centric Research: Deeply understand our core users’ JTBD, concept testing, and usability testing into an iterative development process.
• Collaborate Across Teams: Work with design, engineering, product marketing, and sales teams to align on product vision, strategy, go-to-market plans, pricing, packaging, and business priorities.
• Deliver High-Performing Products: Ensure products meet users’ unmet needs while mitigating business risks in value, feasibility, and usability.
• Measure Business Impact: Build products with business outcomes in mind, then measure if those outcomes showed up.
• Develop Product Vision: Define and communicate the long-term vision of the product area you own and translate that into executable roadmaps.
• Train Internal Teams: Educate sales, support, and consulting teams on new technology, ensuring they can sell, troubleshoot, and use it effectively.
• Own the API Product Strategy: Define and drive the vision, roadmap, and go-to-market strategy for Tekmetric's API as a standalone product—including developer experience, versioning, and partner enablement.
• Drive API Adoption and Growth: Treat the API as a growth lever; identify integration opportunities with third-party platforms and partners, and work closely with sales and partnerships to expand the API ecosystem.

Requirements

• 5+ years in product management, preferably in enterprise-level software-as-a-service.
• Demonstrated experience owning and shipping API products—including defining API contracts, working with developer audiences, and managing the full API lifecycle (versioning, deprecation, documentation, and partner onboarding).
• 2+ years of experience working with and delivering Generative AI or ML solutions to market.
• Hands-on experience with product analytics software (e.g., Amplitude, Mixpanel, FullStory, Heap, Pendo) is preferred.
• A pragmatic leader with a growth mindset, capable of driving both strategy and fast-paced execution.
• Ability to establish business cases, validate hypotheses, and grow features from inception to market scalability.
• Passion for constant optimization and improvement, with a steady focus on customer experience.
• Proven success influencing peers across cross-functional teams in a high matrixed and global organization environment.
• Strong executive presence and excellent communication skills.

Benefits

• Competitive base salaries that reflect your value.
• Generous Paid Time Off, because we know you do your best work when you're well-rested.
• Paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee-only, we offer plans that cover 100% of premiums, and we cover 50% of costs for families.
• Free, confidential counseling through our partnership with BetterHelp.
• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
• Up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
• After one year of employment, a $300 home office setup bonus to help make your space work for you.
• Support for continuing education—we’re invested in your development.