Senior Product Manager - Agentic Commerce

About the role

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. We are seeking a Senior Product Manager to drive the development and delivery of Agentic Commerce capabilities for our Card Members.

Responsibilities

• Partner deeply with engineering teams to understand and develop a perspective on how to apply evolving technologies (Agent-to-Agent Protocol, Agentic Payments Protocol, x402, Web Bot Auth, Trusted Agent Protocol, Model Context Protocol, and others) for AI agent-facilitated payments
• Balance the needs of customers, internal stakeholders, leadership, and external partners while working with engineers and solutions architects to identify technical solutions, define specs, shape product requirements, and deliver platform capabilities that continually advance Agentic Commerce experiences
• Partner closely with Fraud and Servicing to define strategies for fraud prevention, disputes management, and call or chat handling related to agentic transactions
• Partner closely with Network and Product teams to define and champion industry standards and protocols for agentic payments
• Work cross functionally to define requirements and specifications for data sharing across and integrations with merchants, PSPs, and AI/LLM partners to support fraud, servicing, and cardmember experience
• Work with Business Development teams to evaluate, influence and operationalize partner requirements, and with Product Enablement teams on go-to-market strategies
• Keep a pulse on industry trends, balancing the near-term execution priorities with long term strategy to support the overall product vision

Qualifications

• Minimum Qualifications: 5+ years of experience in product development/management, or similar role. Experience with issuer payments including digital payments, fraud prevention, disputes, and payment processing. Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality
• Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities with the tenacity to push innovation agenda inside a large company
• Understanding of tech and product development processes, with the ability to communicate with and influence both technical and non-technical partners
• Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall project
• Able to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving
• Skilled at balancing big picture strategy and tactical details
• Team player, comfortable with ambiguity, adaptable, accountable, and highly organized
• Excellent communication skills across cross functional teams with the ability to engage, influence, and inspire partners to drive collaboration and alignment
• Willingness to be creative within the bounds of the highly regulated financial services environment

Preferred Qualifications

• Experience with LLMs/AI models a plus

Pay

Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.