Senior Product Designer New York, NY

About the role

This is an incredibly rare opportunity to join at the ground floor of a product that is already being used by millions. You will influence and execute a design vision across web and mobile, that helps consumers access unforgettable experiences at some of the finest hotels in the world.

The role demands both rigorous thinking and refined craft — the ability to understand what customers need and the skill to bring it to life in a way that feels premium and considered. This role will be in person at our energetic NYC headquarters.

Responsibilities

• Own the end-to-end design of key touchpoints in our consumer search and discovery experience — from homepage to search results to property and product pages
• Partner directly with product and engineering to define problems, align on priorities, and ship work that moves real metrics
• Run your own lightweight user research — recruit participants, conduct interviews, synthesize findings, and use them to inform design decisions and advocate for the right problems to solve
• Bring a high bar for visual craft to everything you ship — from typography and hierarchy to motion and detail, you'll help define what 'premium' looks and feels like at ResortPass
• Drive how we bring a refreshed brand to life across the product, elevating the visual and experiential quality of ResortPass
• Help evolve our design system and ensure consistency and accessibility across platforms
• Help shape the culture and process of a growing design team — your fingerprints will be on how we work, not just what we ship

Requirements

• 3–6 years of product design experience, with a portfolio that shows how you think, not just what you ship
• Average of 3 years of consumer product background, ideally in marketplace, search/discovery, travel, or experience-based products
• Strong communicator who can clearly articulate what you're solving, why, and what you tried along the way to arrive at the solution
• Self-starter who unblocks themselves — you're comfortable operating with ambiguity and minimal process, and you know when to ask for help. You enjoy collaborating and receiving feedback but can also push work forward independently to deliver value quickly
• Business-minded — you connect your design decisions to user needs and real outcomes, and you can speak to the impact of your work
• Curious and excited to experiment — you're energized by new ways of working, not intimidated by them. We use the latest AI tools (including Claude Code) and actively create space to experiment, prototype faster, and learn together
• Growth-oriented — you see a small, collaborative team as an opportunity to fully own the design process, shape how design works as we scale, and take on real responsibility over time

Qualifications

• Portfolio showcasing a mix of projects, including user research, wireframes, prototypes, and final designs
• Experience with design systems and ensuring consistency across multiple platforms
• Comfortable working in a fast-paced, agile environment
• Understanding of user-centered design principles and iterative design processes

Skills

• Strong proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, etc.
• Experience with user research methods and techniques
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Experience with design systems and ensuring consistency across multiple platforms

Benefits

• Health, Dental & Vision — We're deeply invested in the health and well-being of our team and are proud to contribute to the monthly premiums of these insurance plans
• Stock Option Plan — We offer employees meaningful early-stage equity with the opportunity to become part-owners in our mission. Let’s redefine what it means to be a guest, together.
• 401k plan — Save for your future with a 410k plan offering
• Unlimited Paid Time Off (PTO) — Enjoy life away from work to be inspired and fully recharge with unlimited paid time off
• Annual ResortPass credit — Our mission is to bring delight and relaxation to people around the world; including our employees! Access private beaches, deluxe saunas, awesome pools, and much more with your annual credit