Senior Product Designer, Logistics

About the role

Stord is a rapidly growing company that powers seamless checkout through delivery for leading brands. Our mission is to provide brands with a platform to compete with retail giants by offering comprehensive commerce-enablement technology and high-volume fulfillment services. We manage over $10 billion of commerce annually and are expanding our team to meet our growth targets.

Responsibilities

• Own design for Stord’s Order Management System (OMS) and our growing suite of AI-powered features
• Surface design experiences across the full order lifecycle for Stord’s Order Management system: routing, exception handling, fulfillment, inventory management and more
• Create rule-management surfaces (Automations) that give operators real control over decisions at scale
• Design for power users in data-dense environments where speed and precision matter
• Champion the User and Inspire the Team
• Research with order managers, CS agents, and ops leads to understand how they navigate complex order states, inventory management and fulfillment at scale
• Translate AI orchestration complexity into design narratives that make engineers and data scientists care about UX outcomes
• Drive Rapid Design Iteration
• Leverage AI design tools for quick prototyping and design exploration to accelerate velocity
• Create high-fidelity prototypes that validate concepts before engineering investment
• Iterate based on usability testing, A/B test results, and consumer feedback
• Balance design perfection with shipping velocity - deliver great experiences quickly
• Establish AI Design Patterns
• Define and document Stord's UX standards for AI-assisted operations
• Build design system components for AI-native workflows
• Collaborate and Measure
• Define success metrics for your designs tied to conversion, completion rates, and satisfaction scores
• Conduct usability testing to validate design decisions with real consumers
• Analyze behavior data to identify friction points and optimization opportunities
• Continuously refine experiences based on performance data and user feedback

Requirements

6+ years of product design experience with experience designing AI tools and B2C or B2B experiences

Multi-platform design - Experience creating responsive experiences across mobile, tablet, and desktop

User research skills - Proven ability to conduct user interviews, usability testing, and translate insights into design

Modern design tools - Advanced proficiency in Figma, literacy and practices for integrating various AI tools into the design process, with appetite to ramp up as new tools evolve

Skills That Set You Apart

• Storytelling ability - You can paint a picture of the brand operator's journey that gets engineering teams invested
• Technical collaboration - You speak engineering's language and understand technical constraints without compromising UX
• AI savvy - You understand (or quickly learn) AI UX patterns and apply it to the world of order management, logistics and fulfillment
• High-fidelity execution - Your designs are polished, detailed, and ready for engineering handoff
• AI tool enthusiasm - You're excited to adopt AI-powered design tools to accelerate your workflow

The Mindset We're Looking For

• High energy and vision - You bring contagious enthusiasm for creating experiences that brands love to use
• Bias for action - You move fast, iterate quickly, and don't get stuck in analysis paralysis
• Empathy-driven - You genuinely care about the frustrated customer waiting for their package
• Collaborative spirit - You thrive in team environments and make everyone around you better
• Data-informed - You balance qualitative insights with quantitative metrics to drive decisions

What Gets Us Really Excited

• You've designed logistics or fulfillment applications and/or AI teams before
• You have experience designing white-label or multi-tenant applications that adapt to brand guidelines
• You've worked in fast-paced startup or scale-up environments with rapid iteration cycles
• You have a portfolio showing measurable improvements in conversion, completion, or satisfaction metrics
• You've successfully influenced engineering teams to care deeply about user experience
• You understand accessibility standards and design for inclusive experiences