Senior Product Designer

About the role

Candyspace is seeking a logical thinker and creative problem solver to join the UX & Design team. You will be working alongside a cross-functional team on projects for global clients, assisting with larger scale product design projects and UX/UI activities.

Responsibilities

• User research
• Research advocacy - Champions research and testing as essential to design practice and mentors others in its application.
• Research & validation - Selects appropriate research methods, plans research phases and designs effective interviews, tests and surveys.
• Conducting research - Leads interviews confidently, demonstrating emotional intelligence and extracting deep insight.
• Synthesis - Independently synthesises complex data into clear, strategic insights and coaches others in doing so.
• Problem definition and ideation
• Mapping - Uses mapping strategically to align stakeholders, influence change and redesign services or processes.
• Ideas generation - Facilitates advanced ideation sessions, selects appropriate techniques and drives creative exploration to validated outcomes.
• Information architecture
• Structural focus - Designs scalable IA systems and consistently thinks beyond interfaces to underlying systems.
• IA & navigation - Produces high quality IA that reduces cognitive load and improves speed of task completion across complex products.
• IA diagrams - Develops robust IA for complex product ecosystems and clearly communicates rationale.
• Wireframing & prototyping
• Solution design - Designs holistic product solutions from insight through to execution, translating complexity into simplicity.
• Wireframing - Produces systemised, highly structured wireframes that accelerate UI and reduce ambiguity.
• Prototyping - Creates sophisticated prototypes simulating complex journeys and logic to enable robust validation.
• UI design
• Look & feel - Defines compelling visual directions rooted in strategy, brand and emotional proposition.
• Hierarchy & relationships - Establishes coherent design languages with strong hierarchy, consistency and attention to detail.
• Supporting the UX - Ensures UI consistently strengthens usability, clarity and decision making across the product.
• Design systems - Designs and evolves design systems, including token structures, scalable components and governance processes.
• Accessibility & inclusivity
• Mindset - Embeds inclusive design principles across projects and promotes accessibility as a strategic priority.
• Understanding barriers - Demonstrates deep understanding of diverse user barriers and integrates inclusive thinking into system design.
• Fundamentals - Stays current on accessibility standards and supports the wider team in maintaining best practice.
• User empathy & advocacy
• Empathy - Places people at the centre of all design decisions and mentors others in translating human needs into meaningful products.
• Connecting with users - Crafts emotionally resonant experiences that balance originality, usability and strategic intent.
• Advocacy - Confidently advocates for inclusive design and diverse usability testing with clients and stakeholders.
• AI proficiency
• AI enabled design - Uses AI tools confidently to accelerate research, synthesis, ideation, content creation, prototyping and documentation.
• Understands when to leverage AI for speed and when human judgement is required.
• Suggesting AI solutions - Understands how AI capabilities can solve user and business problems through automation, personalization, recommendation engines and intelligent assistance.
• Able to identify appropriate opportunities for AI within digital products and services.
• Human centred AI experiences - Understands the principles of transparency, trust, explainability and user control when designing AI powered experiences.
• Ensures human needs remain at the centre of AI enabled products.
• Designing AI experiences
• Conversational AI design - Experience designing chat-based experiences, copilots, assistants or conversational interfaces that help users complete tasks naturally and efficiently.
• AI agents & multi-agent systems - Experience designing workflows involving AI agents, orchestration, task delegation or autonomous systems operating on behalf of users.
• Human in the loop design - Experience designing products where humans and AI collaborate effectively, balancing automation, oversight, intervention and decision making.
• AI first product experience - Experience taking AI-powered products from discovery and concept development through to validation, launch and optimisation.

Requirements

• A great communicator, able to talk about design solutions passionately and articulate thinking succinctly.
• A team player, working collaboratively with users, stakeholders and other team members to solve design problems.
• A self-starter, able to work through the design process from research and inception through to high-fidelity design and implementation with developers.
• Solutions-focused, a problem solver and creative thinker with a desire to dive deep into understanding user needs and balance them with where we can deliver real business value to the client.
• Curious and proactive about AI and emerging technologies, actively exploring how they can enhance design processes, improve customer experiences and create measurable business value while maintaining a strong human-centered design mindset.
• Attention to detail, with a clear focus on high quality and tempered with a healthy balance of business profit.
• Knows when to craft and push the boundaries and when to smash it out quickly.
• Outgoing and friendly, a sociable person that communicates well with everyone in the company.

Qualifications

• Bachelor's degree in Interaction Design, Human-Computer Interaction, Computer Science, or related field.
• 8+ years of experience working in a product team on a large product that has been rolled out.
• Experience working on both in-house and agency projects.
• Experience taking part in pitches, crafting solutions from scoping and proposal stages through to final deployment.
• Experience talking fluently about design principles and architecting bespoke approaches or sequences of activities to solve specific user needs and achieve specific client goals.
• Experience managing and mentoring junior members of the team.

Skills

• Strong understanding of user-centred design principles.
• Experience with Agile methodologies and Jira.
• Proficiency in rapid prototyping tools.
• Ability to balance user needs with business requirements.
• Knowledge of accessibility standards and best practices.
• Experience with conversational AI design.
• Experience with AI tools and workflows.

Benefits

• Join one of the world’s fastest-growing AI-first digital engineering companies and make a real impact at scale.
• Work with Fortune 500 companies and disruptive innovators in a research-driven environment with 60+ patents.
• Stay ahead of the curve by gaining hands-on experience with cutting-edge AI, ML, data, and cloud technologies while continuously upskilling.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position.