Senior Product Designer

About this opportunity

We're building AI Employees that run local businesses - agents that answer phones, book appointments, and close deals autonomously 24/7. Deployed at 100,000+ locations handling thousands of daily customer conversations across auto dealerships, home services companies, and aesthetics and wellness clinics.

What you will be doing

• Make deeply complex systems feel simple to people who don't care how they work
• Set the design standard for the team and raise the craft bar across the entire product surface
• Lead with customers - on-site, running your own research, and using it to drive what we build next
• Drive alignment across PM, engineering, and GTM without needing a defined process to do it

What you should have

• 6+ years designing complex software that real people use daily under pressure - you've worked on systems where the underlying technology is powerful but the experience has to feel simple
• Track record of defining interaction paradigms, not just executing within them - you've invented patterns that didn't exist before, not just iterated on established ones
• Proven ability to do your own research and bring it back as product direction, not just design artifacts - you talk to customers, watch how they work, and walk out knowing what to build next
• CS degree or equivalent builder experience - you've shipped code, understand how systems work under the hood, and don't need engineering to explain why something is hard
• Prototypes in code as a default, not a last resort - Cursor, Claude Code, or similar are already part of how you work
• Comfortable designing across every surface the product touches - you don't get precious about the medium
• Curious about AI and how it changes the products you build - you don't need to be an expert but you need to care

What we hope you have

• A point of view on AI-human interaction. You've thought about agentic UX — handoffs, trust calibration, what humans need to see when a machine is acting on their behalf. You have opinions about where most AI products get it wrong.
• Experience designing for non-technical operators. You've built for people who use software as a means to an end (front-desk staff, dispatchers, clinic managers) not power users who live in the tool.
• Comfort in ambiguity and zero-to-one. You've shipped before the problem was well-defined, when there was no design system, no clear spec, and no playbook to copy.
• Fluency moving between fidelities fast — napkin sketch to coded prototype in a day, because the fastest way to settle a debate is to make the thing real.
• A track record of leading without authority — you've raised the craft bar on teams by example and influence, not process.
• Exposure to regulated or high-stakes domains (healthcare, finance, operations) where getting it wrong has real consequences (a plus, not a must).

Benefits

• Open and transparent culture
• Lifetime life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401(k) Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Why you'll love working here

• You'll define a category, not decorate one. The interaction patterns for humans working alongside capable AI don't exist yet. You won't iterate on someone else's paradigm — you'll create the one others copy.
• Your work ships and reaches real scale immediately. 100,000+ locations, thousands of live conversations a day. Decisions you make this week change how real businesses experience AI next week.
• Design has a real seat. You'll partner directly with PM and engineering on the hardest problems — design drives product direction here, it doesn't pretty up decisions made elsewhere.
• You'll go to the source. We put you in the dispatch center and the clinic, not behind a survey tool. You'll watch the work, run your own research, and bring back what to build next.
• Velocity is the culture, not the exception. Small teams, extreme ownership, low ceremony. If you've been frustrated by slow orgs and process for its own sake, this is the antidote.
• You'll work at the frontier of applied AI — alongside people building genuinely novel things, with the tooling and support to prototype in code and move fast.