Senior Product Designer

About the role

We are seeking a Senior Product Designer to lead the design of our patient-facing product experiences. This role will focus on creating intuitive, accessible designs for patient conversion flows, scheduling, payments, and the in-session telehealth experience.

Responsibilities

• Create seamless, intuitive experiences across the patient journey: onboarding, provider matching, appointment booking, billing, and telehealth sessions.
• Design solutions that remove friction and increase patient engagement with mental health services.
• Accommodate multiple payment and coverage scenarios in a unified, elegant experience.
• Craft multiple problem-led solutions for any request.
• Build and maintain scalable design systems that ensure consistency and quality.
• Ship polished work quickly without sacrificing user experience.
• Conduct user research and usability testing to validate design decisions.
• Partner closely with engineering to ensure high-fidelity implementation.
• Incorporate AI tools into your design process for faster iteration and exploration.
• Identify opportunities where AI can enhance patient matching, personalization, and overall experience.
• Cross-functional leadership: take full ownership of design outcomes and balance user needs with business goals.
• Navigate ambiguity and competing priorities with confidence and clear communication.
• Present design work to leadership with strong rationale and strategic alignment.
• Foster collaborative relationships across disciplines while articulating solutions for the ideal design direction.

Qualifications

• Startup mentality: self-directed, adaptable, and comfortable finding solutions in ambiguity.
• 5+ years of product design experience with a portfolio showcasing consumer digital products.
• Deep understanding of conversion funnels, payment experiences, and user psychology.
• Track record of shipping polished designs in resource-constrained, high-velocity environments.
• Proficiency with modern design tools (Figma, FullStory, etc.) and willingness to experiment with AI-assisted workflows.
• Strong communicator who thrives working alongside product managers, engineers, and stakeholders.
• Bonus: Experience in healthcare, telehealth, or regulated industries.