Senior Product Analyst

About the role

This work‑from‑home position requires you to reside within 60 miles of an HCA Healthcare Hospital (located in FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). You will join Parallon, part of the nation’s leading healthcare services provider HCA Healthcare, as a Senior Product Analyst supporting Customer Service Operations (CSO) IT&S applications.

Parallon provides full‑service revenue cycle management for HCA Healthcare and external clients, serving close to 1,000 hospitals and 3,000 physician practices with over 17,000 colleagues.

Responsibilities

• Lead efforts for new development and new functionality for enterprise applications supported by HCA and CSO IT&S.
• Serve as liaison between business owners and Development Solutions.
• Define project requirements by identifying milestones and phases.
• Create and maintain application support documentation, including disaster recovery, user provisioning, application functionality and architecture.
• Manage and participate in functional, unit and user acceptance testing of business applications, including creation and maintenance of test cases.
• Collaborate with operational teams and leaders.
• Travel up to 25% to service centers and/or other facilities for onsite work with project members.

Requirements

• Bachelor’s degree in information systems or a healthcare‑related field (preferred).
• Experience working in a high‑volume, high‑stress environment.
• Five or more years of relevant experience as a business analyst or product analyst on increasingly challenging projects for application development in revenue cycle (preferred).
• Proven ability to understand end‑user business perspectives and translate them into user models, use cases, user interface designs, and business process improvements.
• Strong healthcare revenue cycle operational knowledge.

Skills

• Strong collaboration, facilitation, data analysis, and negotiation skills.
• Ability to communicate clearly and concisely across a variety of media.
• Nice‑to‑have: Experience with interfaces from transaction‑based systems.

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
• Wellbeing support, including free counseling and referral services.
• Time‑away programs: paid time off, paid family leave, long‑ and short‑term disability, and leaves of absence.
• Savings and retirement resources: 401(k