Senior Producer Compensation Associate

Job Summary

Essential Responsibilities

Lead the resolution of the organization's most complex producer compensation and collections issues, utilizing systems including Microsoft Access, SSRS, Excel, and other business applications.

• Perform advanced root cause analysis to identify systemic issues, recommend corrective actions, and improve overall compensation and collections processes.
• Serve as a strategic advisor to department leadership by providing recommendations related to producer compensation policies, debt recovery trends, and operational improvements.
• Lead enterprise-wide initiatives focused on automation, process optimization, compliance, reporting enhancements, and error reduction.
• Manage high-profile escalations involving complex commission disputes, significant collection balances, legal matters, and strategic agency relationships while balancing financial accuracy and business relationships.
• Prepare and analyze financial reports, metrics, and executive summaries that support forecasting, operational planning, and leadership decision-making.
• Collaborate with Information Technology, Finance, Legal, Compliance, and business stakeholders to develop and implement system enhancements, business rules, and process improvements.
• Support annual 1099 reporting, audits, regulatory requests, and other financial reporting requirements.
• Evaluate departmental workflows and identify opportunities to improve efficiency, accuracy, scalability, and customer service.
• Represent the Producer Compensation & Collections department in cross-functional meetings, strategic initiatives, and enterprise projects.
• Complete additional duties and special projects as assigned by management.

Knowledge, Skills & Abilities

• Advanced knowledge of producer compensation and collections processes.
• Strong analytical and critical thinking skills with the ability to solve complex business problems.
• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, data analysis, and reporting.
• Experience utilizing reporting and database tools such as SSRS, Microsoft Access, or similar systems.
• Strong understanding of financial reconciliation, auditing, and reporting principles.
• Ability to interpret policies, regulations, and contractual agreements.
• Excellent written and verbal communication skills with the ability to present complex information to various audiences.
• Demonstrated project management and process improvement capabilities.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Ability to build collaborative relationships across departments and influence positive business outcomes.
• High attention to detail while maintaining a strategic perspective.

Education & Experience

• Required: Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related field, or equivalent combination of education and experience.
• Experience analyzing financial data and resolving complex business issues.