Senior Procurement Manager, Supplier Relationship Management

About the role

The Senior Manager, Supplier Relationship Management & Operations leads ABM's Supplier Onboarding and Supplier Enablement functions and is accountable for an efficient, compliant, and scalable supplier lifecycle from onboarding through ongoing enablement and support. The role provides strategic and operational leadership across Coupa SIM, supplier enablement, supplier master data, catalogs, supplier support, relationship management, and related integrations. It owns service delivery, team performance, capacity, process governance, SLAs, supplier experience, risk, and continuous improvement while partnering with Procurement, Purchasing Operations, AP, MDM, Technology, Finance, Risk, Legal, and business stakeholders. The role also owns the Contract Lifecycle Management (CLM) implementation and ongoing operational administration, including contract loading, repository and metadata quality, workflow and process adoption, lifecycle maintenance, and coordination with Legal, Procurement, Technology, and business stakeholders.

Responsibilities

• Lead Supplier Onboarding and Supplier Enablement with end-to-end accountability for supplier lifecycle operations, service delivery, team performance, and supplier experience.
• Oversee supplier onboarding, maintenance, reactivation, deactivation, and profile changes through Coupa SIM and related systems in accordance with ABM policies and controls.
• Govern Supplier Enablement activities, including Form 1/Form 2 review and approval, CSP adoption, supplier communications, and enablement support.
• Manage workload, staffing, prioritization, capacity, cross-training, backup coverage, SLAs, escalation paths, quality standards, and team performance.
• Oversee hosted catalog governance and PunchOut enablement in partnership with suppliers, Category Management, and Technology.
• Partner with MDM and Technology to resolve Coupa, MDM, OCF, and related integration failures; drive root-cause analysis and corrective actions.
• Lead supplier support channels, including ServiceNow, supplier mailbox inquiries, Supplier Office Hours, Supplier Town Halls, training, and self-service resources.
• Establish and monitor KPIs for cycle time, SIM processing, ticket volume/aging, backlog, SLA performance, escalations,