Senior Process Improvement Professional

Humana is a Fortune 60, publicly traded health benefits company with a long-standing reputation for innovation and transformation. As one of the nation’s largest health benefits organizations, Humana is committed to delivering consumer-focused health solutions that drive positive outcomes for members and communities. The Consumer Products Enablement and Solutions (CPES) team ensures Humana’s insurance products remain competitive, compliant, and aligned with consumer needs. Team members work closely with leaders across the enterprise, supporting timely regulatory and operational execution while partnering with key business units to support strategic direction for insurance products.

About the role

The Senior Process Improvement Professional is responsible for managing CPES operational processes and supporting the successful execution of key regulatory and operational initiatives. This role helps ensure work is completed on time, processes are clearly documented, stakeholders are aligned, and operational activities are carried out consistently across the organization. This position partners closely with the Process Improvement Lead and Director for assigned processes. The role supports governance, issue resolution, implementation readiness, and ongoing process improvement across the department’s enterprise operational portfolio.

Responsibilities

• Lead progress and execution for assigned process improvements.
• Coordinate day-to-day activities for assigned CPES workstreams, including tracking milestones, timelines, deliverables, and implementation activities.
• Monitor progress against operational timelines and help ensure work is completed on schedule.
• Create, maintain, and update standard operating procedures, process maps, operational documentation, governance materials, and document review artifacts.
• Help ensure assigned processes are clear, current, consistently followed, and aligned with operational standards.
• Partner with stakeholders across business areas to coordinate cross-functional deliverables and support alignment on assigned operational initiatives.
• Support governance meetings and follow-up activities, including tracking decisions, risks, issues, and action items.
• Facilitate clear communication across teams to support timely execution and stakeholder readiness.
• Support operational readiness by preparing teams for implementation, monitoring required deliverables, identifying potential risks or gaps, and assisting with issue resolution and escalation as needed.
• Identify opportunities to improve processes, increase efficiency, strengthen standardization, and apply lessons learned and best practices across enterprise operations.

Requirements

• Bachelor’s Degree or equivalent work experience
• 3+ years of full-time work experience in operations, project coordination, process management, business execution, regulatory operations, healthcare operations, or a related field
• Experience managing operational processes, workstreams, timelines, deliverables, and stakeholder follow-up activities
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Demonstrated ability to create and maintain process documentation, standard operating procedures, process maps, or governance materials
• Strong written and verbal communication skills, with the ability to coordinate effectively across cross-functional teams
• Ability to identify risks, track issues, support resolution, and escalate concerns appropriately
• Strong attention to detail and commitment to operational consistency and accuracy
• Collaborative, flexible, and team-oriented working style

Preferred Qualifications

• Lean Six Sigma Green Belt or Black Belt preferred, with demonstrated ability to apply process improvement methodologies to drive operational efficiency and measurable business outcomes
• Background in supporting payor operations, with a focus on operational efficiency and process optimization
• Experience supporting governance forums, executive reporting, operational readiness, or implementation planning
• Experience with process improvement, standardization, workflow documentation, or continuous improvement initiatives
• Familiarity with enterprise operations, product operations, compliance-driven processes, or annual product lifecycle activities
• Project management, process improvement, or healthcare-related certification

Schedule

Full-time (40 hours per week).

Pay

The pay range for this role is $94,100 - $129,400 per year. This job is eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

Humana offers competitive benefits that support whole-person well-being, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off (including paid holidays, company holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance

Work Location

Flexible work location options include:

• Humana’s New York office in Midtown Manhattan
• Humana’s Washington, DC office
• Humana’s headquarters in Louisville, Kentucky
• Remote, with majority of work conducted on Eastern time

Remote work requirements:

• Self-provided internet service must meet minimum download speed of 25 Mbps and upload speed of 10 Mbps (wireless, wired cable, or DSL connection suggested).
• Work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information.

Occasional travel to Humana's offices for training or meetings may be required.