Senior Process Improvement Analyst, Settlement Operations

Calling all innovators – find your future at Fiserv. We’re a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. If you want to make an impact on a global scale, come make a difference at Fiserv.

About Your Role

As a Senior Process Improvement Analyst, Settlement Operations within the Settlement Controls and Solutions Global AI & Automation Center of Excellence, you will support the automation, measurement, and standardization of settlement operations across North America, LATAM, APAC, and EMEA. You will collaborate with cross-functional teams to improve operational processes, analyze settlement activities, and help drive the adoption of automation and process improvement initiatives.

Responsibilities

• Support multiple projects and initiatives by tracking activities, maintaining project documentation, monitoring milestones, and providing status updates.
• Assist in the intake, documentation, and evaluation of automation and process improvement requests to ensure adherence to established standards and procedures.
• Analyze global settlement, reconciliation, and exception data to identify trends, operational risks, and improvement opportunities.
• Support the development and maintenance of reporting and metrics related to settlement operations and automation performance, including benefit tracking and operational efficiency measurements.
• Maintain documentation and inventories of automation solutions, including process details, ownership information, dependencies, and support requirements.
• Partner with regional teams to support process standardization efforts and encourage adoption of new tools and operational practices.
• Assist with training initiatives for new processes and tools, keeping teams engaged and participating through change.
• Collaborate with internal stakeholders to identify opportunities to enhance efficiency, reduce manual work, and improve accuracy across settlement operations.

Requirements

• 4+ years of experience analyzing business processes, identifying operational issues, supporting process improvement initiatives and/or similar discipline.
• Experience supporting automation, workflow improvement, or operational transformation initiatives.
• Experience analyzing and interpreting operational data to support decision-making, performance measurement, or a related discipline.
• Proficient in Microsoft Excel, including data analysis, reporting, and management of large data sets.
• Bachelor’s degree or equivalent combination of education, related experience and/or military experience.

Qualifications

• Experience creating process documentation, procedures, training materials, or operational guides preferred.
• Experience in settlement, payments, treasury, or cash management operations.
• Experience with internal controls, audit activities, or compliance processes.
• Experience in a center of excellence, shared services, or global process role.
• Experience applying artificial intelligence tools to operational processes, including how candidates are assessed, controlled, and monitored after go-live.
• Experience with treasury management systems or enterprise resource planning platforms.
• Experience building dashboards and recurring reporting in Power BI or a similar tool.

Schedule

This role is on-site Monday through Friday. Approximately 20% travel off-site or to other office locations is expected.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas will not be considered.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Pay

Salary Range: $60,000.00 - $88,000.00 (These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ). Certain positions are commissions eligible.