Senior Principal Program Manager - Government Sector (R-19859)

Key Responsibilities

• Act as the primary contact for the customer team, product management and fulfillment teams to ensure clear communication and flawless execution.
• Act as subject matter expert for D&B products and services as well as how to integrate D&B products and services into client systems.
• Billable services include data analysis and modeling, research services, management consulting, application design, hands-on integration assistance using D&B APIs, and other consulting efforts related to the implementation of complex solutions.
• Lead and direct the activities of a cross-functional fulfillment team to ensure project milestones are met according to contract terms and prescribed budget.
• Ensure flawless delivery of D&B products and services by monitoring the activities of cross-functional fulfillment teams.
• When required, provide hands-on assistance with customization of standard D&B products and services to meet specific customer requirements and training.
• Develop a detailed understanding of customer’s business requirements and position D&B to improve or add to current products and services through the identification of up-sell/cross-sell opportunities.
• Participate in or drive the development of project plans, comprehensive workflow for all phases of project, proposal review, presentation materials and development of the Statement of Work.
• Conduct customer-facing program reviews to communicate service performance, discuss and resolve service issues, and help customers meet their mission goals.
• Also responsible for creating, communicating, and maintaining Customer Engagement plans on all assigned accounts, customers, and programs.
• Achieft fiscal responsibility within programs by balancing competitive customer pricing, resource allocation and internal costs of data, technology, and services.
• Interact regularly with Sales, Analytics, and Business Product teams to articulate the needs of large programs and support revenue growth.
• Identify, track, and mitigate customer related program risk.
• Establish program management standards including oversight of specific programs to ensure best methods and strategies applied.
• Provide professional, effective program management for our programmatic customers.
• Manage delivery of contracted data, analytics, products, and services in line with Statement of Work and contract performance requirements.
• Maintain program plan containing details regarding contract deliverables, stakeholder communication, project roadmap activities and risk tracking.
• Track and report performance of KPIs to measure the overall effectiveness of program.

Skills and/or Certifications

• Bachelor’s degree in Business Administration, or a related field.
• At least 15 years relevant experience in program or project management, preferably in managing corresponding assigned operating unit.
• Proven experience managing large, complex programs with multiple stakeholders and workstreams.
• Experience working in matrixed, cross-functional environments.
• PMP or equivalent project/program management certification is required.
• Strong customer relationship management and stakeholder engagement skills.
• Ability to manage large and high-complexity programs with multiple dependencies to ensure timely completion of deliverables and revenue recognition.
• Extensive experience in sensitive operations, leading teams with the appropriate level of operational security.
• Prior experience working within the national security sector.
• Ability to work collaboratively with Data Analysts and Economists to derive meaning from data and propose solutions and next steps.
• Experience managing multi-functional teams to refine and enhance collection postures for analytical coverage of key regions of national security interest.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent communication and influencing skills, including engagement with senior client and internal leaders.
• Solid understanding of data, analytics, and technology-enabled solutions.
• Experience gathering requirements, translating them into actionable plans, and working closely with analytics, engineering, and delivery teams.
• Ability to work standard business hours with flexibility as required by business needs.
• Proficiency in Microsoft Office Suite skills.
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.