Senior Principal Program Manager

Responsibilities

• Lead Business Process Transformation: Define and implement robust business process improvements, including establishing baseline KPIs.
• Drive a culture of continuous improvement by leveraging analytics, root cause analysis, and best practices to optimize efficiency, throughput, scalability, and/or customer experience.
• Cross-Functional Collaboration: Partner with stakeholders across product, engineering, operations, and customer success teams to map end-to-end, often ambiguous, cloud-based processes. Gather inputs from multiple sources, reconcile conflicting priorities, and set realistic, effective delivery timelines for improvement initiatives.
• Strategic Risk Assessment: Apply deep business acumen to proactively identify enterprise risks, bottlenecks, and dependencies. Design actionable, scalable plans with well-defined, measurable outcomes, ensuring alignment with organizational goals and regulatory requirements.
• Complex Change Management: Develop change management strategies to ensure adoption and sustainability of process enhancements. Prepare communication plans, training materials, and stakeholder engagement strategies, addressing resistance and navigating organizational complexities.
• Executive Communication & Influence: Clearly and succinctly communicate process recommendations, data-driven insights, and shifting priorities to stakeholders at all levels, including executive leadership. Tailor messaging to diverse audiences and prepare executive-level presentations and reports.
• Performance Monitoring & Reporting: Regularly track, analyze, and report on process performance metrics, identifying opportunities for further refinement. Develop dashboards or scorecards to share progress and outcomes with leadership and relevant stakeholders.

Qualifications

• BS or MS in Business Administration, Economics, Project Management, or equivalent degree
• 10+ years in project management, program management, portfolio management, and/or business analysis
• Experience working in a large, enterprise environment across multiple organizations
• Proven success in mission critical business transformation, large scale process change management and/or complex process implementation

Basic Qualifications

• BS or MS in Business Administration, Economics, Project Management, or equivalent degree
• 10+ years in project management, program management, portfolio management, and/or business analysis
• Experience working in a large, enterprise environment across multiple organizations
• Proven success in mission critical business transformation, large scale process change management and/or complex process implementation

Preferred Qualifications

• Experience with generative AI capabilities, including knowledge base augmentation
• Strong independent decision-making and sound judgment skills
• Exceptional written, verbal, interpersonal, and analytical communication abilities
• Ability to manage multiple projects, stakeholders, and priorities concurrently
• High degree of technical proficiency and a quick learner with new processes and technologies