Senior Principal Platform Architect - Systems Integrators

About the role

The Customer Outcomes Senior Principal Platform Architect plays a crucial role in helping customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. This role involves guiding the customer's technical architecture towards long-term success, collaborating with various stakeholders, and ensuring the platform's health and alignment with best practices.

Responsibilities

• Help customers establish a technical foundation in the ServiceNow Platform
• Design solutions that improve customer outcomes
• Guide customers, partners, and internal team members on technical architecture
• Work with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard
• Manage technical governance and delivery operating models
• Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices
• Support the sales effort by scoping and estimating engagements and change orders
• Maintain skills and certifications related to the ServiceNow platform
• Contribute to the professional development of others through mentoring
• Provide expertise across multiple workflows in more complex engagements
• Form global rollout plans and extend platform expansion
• Participate in presales opportunities and promote the platform architect role

Qualifications

• Experience integrating AI into work processes, decision-making, or problem-solving
• 15+ years progressive experience in professional services or equivalent education/experience
• Management consulting experience
• Ability to travel up to 80%
• Experience driving complex issues through analysis and resolution
• Ability to relay complex information to diverse audiences
• ServiceNow certifications in aligned workflow
• Industry domain expertise in TMT (Telecommunications, Media, and Technology) and SI (System Integrators) desirable
• Large program experience leading architecture and design
• Enterprise architecture experience
• Cloud application technology experience
• Familiarity with Enterprise Architecture Frameworks like TOGAF, IT4IT, etc.