Senior Principal Inbound Product Manager, CRM Voice AI
About the role
For our client, we are seeking a Senior Principal Inbound Product Manager, CRM Voice AI to join the team of a leader in the Information Technology space. This role will shape the strategy and execution of enterprise voice AI experiences, with a focus on turning customer needs into scalable, repeatable product capabilities. The position will partner closely with technical teams and enterprise customers to refine conversation design, evaluate AI performance, and advance real-time voice interactions. The work will center on productizing successful engagement patterns and improving the overall conversational experience across multiple industry use cases. Location: Remote - US based candidates only, no visa sponsorship available.
Responsibilities
- Run one pod directly, managing complex customer engagements and relationships
- Lead agent design, build, and evaluation for assigned pods
- Drive the company's conversational experience and collaborate on voice pipeline innovation
- Evaluate patterns and conversation flows for productization across industry verticals
- Turn one-off customer wins into repeatable voice content assets
Qualifications
- 12+ years of product management experience in voice AI or conversational AI products
- Hands-on experience building and evaluating AI agents, including conversation design and prompt engineering
- Fluency with the voice stack, including ASR, TTS, and latency optimization
- Experience with telephony integration, including SIP and IVR systems
- Direct experience working with enterprise customers on technical deployments
- Strong opinions on human-like voice conversation design
- Technical depth in LLM orchestration for real-time conversations
Benefits
- Health plans including flexible spending accounts
- 401(k) Plan with company match
- Employee Stock Purchase Program
- Matching donations for philanthropy
- Flexible time away plan and family leave programs
Pay
Compensation: $190,900 – $334,100 annually