Senior Principal Consultant

About the role

This role sits within the SLED team at Progress Federal Solutions and supports one of our most strategic public sector accounts. The ideal candidate will be in Mississippi due to where the focus accounts are, but we will also consider those in the Washington DC area that can travel to MS on a regular basis.

Responsibilities

• Serve as the senior technical and executive point of contact for customer leadership — from program managers through agency directors and other senior officials — building the trust that turns a vendor into a partner.
• Partner directly with the Account Executive to drive account growth: identify expansion opportunities across new mission areas, support pursuits, shape proposals, and convert delivery success into new business.
• Work with the Development Team Lead to craft the technical strategy across the account. Translate mission goals into solution architectures, drive consistency across project teams, and make sure every engagement is reinforcing the customer's long-term investment in our platform.
• Run the cadence that keeps the account healthy: project management, success planning, executive business reviews, value reporting, quarterly roadmap sessions, and steering committee meetings.
• Be the escalation point. When delivery issues, technical risks, or customer concerns surface, you triage, mobilize the right resources internally, and drive resolution.
• Identify new business stakeholders in the account and drive brainstorming workshops, executive briefings, and innovation planning sessions that surface new use cases and turn them into funded work.
• Advocate for the customer inside Progress. Surface product feedback, usability insights, and emerging requirements to product, engineering, and leadership teams to influence the roadmap of the Progress Data Platform.
• Cook up and coordinate with internal product, engineering, professional services, and partner teams to ensure delivery excellence and on-time outcomes across every workstream.
• Be the senior face of Progress Federal Solutions on this account — a thought leader who can speak to mission, technology, and value with equal credibility.

Requirements

• Significant experience in senior technical and customer-facing roles such as customer success, technical account management, solution architecture, professional services leadership, or technical consulting.
• A track record of owning strategic accounts is a must.
• Demonstrated people leadership experience: mentoring and developing technical teams.
• Comfortable being accountable for both individual delivery and team performance.
• Past history of expansions, renewals, or new business that you helped land.
• Strong technical depth across enterprise data platforms.
• Hands-on familiarity with NoSQL, relational, and/or graph databases (NoSQL strongly preferred), and comfort with JSON/XML data modeling, modern source control, and enterprise software development practices.
• Excellent executive communication skills. Can move between a customer's technical leads and their senior leadership without changing gears awkwardly.
• Public sector experience: understanding how state and local agencies (or higher-ed institutions) buy, how programs run, and how to operate inside a customer's environment.
• Willingness and ability to be on-site with the customer in customer spaces on a heavy cadence.
• Extended on-site rotations should be expected.
• Comfort carrying a renewal/expansion target while also managing the broader account.

Qualifications

• Direct experience with MarkLogic or the Progress Data Platform is a plus.
• Background in Healthcare, Human Services, Health IT, or health insurance is a plus.
• Experience leading delivery on multi-million-dollar state, local, or higher-ed programs with concurrent workstreams.
• Familiarity with SLED procurement vehicles and cooperative purchasing (NASPO ValuePoint, GSA, state master contracts).
• Background in AI/ML, geospatial systems, or semantic technologies.
• Knowledge of search indexing, modern web frameworks (React, Vue, Angular), or BI tools like Qlik, Tableau, or Power BI.
• Exposure to Kafka, NiFi, Boomi, MuleSoft, or container technologies (Docker/Kubernetes).
• Linux/shell scripting and cloud familiarity (AWS, Azure, Google Cloud).

Skills

• Strong technical depth across enterprise data platforms.
• Hands-on familiarity with NoSQL, relational, and/or graph databases (NoSQL strongly preferred).
• Comfort with JSON/XML data modeling, modern source control, and enterprise software development practices.
• Excellent executive communication skills.
• Public sector experience: understanding how state and local agencies (or higher-ed institutions) buy, how programs run, and how to operate inside a customer's environment.
• Experience leading delivery on multi-million-dollar state, local, or higher-ed programs with concurrent workstreams.
• Background in AI/ML, geospatial systems, or semantic technologies.
• Knowledge of search indexing, modern web frameworks (React, Vue, Angular), or BI tools like Qlik, Tableau, or Power BI.
• Exposure to Kafka, NiFi, Boomi, MuleSoft, or container technologies (Docker/Kubernetes).
• Linux/shell scripting and cloud familiarity (AWS, Azure, Google Cloud).

Benefits

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan).
• Tuition Reimbursement program.
• Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
• Flexible paid vacation time, paid day off for your birthday, and company holidays.
• A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.