Senior Principal, AI Software Engineer– Agentic & Industry Solutions
About the role
The Principal Architect and AI Engineer – Agentic & Industry Solutions is a highly technical, hands-on leader responsible for designing, building, and scaling transformative AI-powered solutions on Genesys Cloud. Working within the Innovation Solutions organization, this role drives the development of reusable Agentic AI capabilities, industry-specific solution accelerators, and intelligent workflow automation that enable organizations to fundamentally transform customer and employee experiences.
This role provides technical leadership and expertise across architecture, development, and solution delivery, collaborating with Product, Engineering, Strategic Customers, Industry SMEs, and Technology Partners to convert emerging AI technologies into scalable, market-leading solutions.
Responsibilities / Job Duties
- Agentic AI Solution Development
- Design, build, and deploy Agentic AI solutions leveraging Genesys Cloud, AI Studio, Copilot, Architect, and Experience Orchestration capabilities
- Develop reusable AI Skills, Agents, Copilots, and workflow automation assets that can be deployed across customers and industries
- Create multi-agent workflows that coordinate AI agents, business applications, knowledge systems, and human interactions
- Develop intelligent automation solutions that improve customer experience, employee productivity, and operational efficiency
- Develop production-grade AI applications using modern AI frameworks, orchestration platforms, and cloud-native architectures
- Industry Solution Innovation
- Design and develop industry-specific AI solution accelerators and reusable business capabilities
- Partner with industry SMEs and strategic customers to identify high-value business use cases suitable for Agentic AI automation
- Create repeatable solution blueprints for industries including Financial Services, Healthcare, Insurance, Retail & E-commerce, Telecommunications, and Public Sector
- Build reusable business workflows, AI assistants, and orchestration patterns that address industry-specific challenges
- Develop packaged innovation assets that accelerate deployment and time-to-value
- AI Architecture & Engineering
- Define scalable architectures for Agentic AI applications and intelligent workflow automation
- Design and implement integrations with CRM, ERP, CCaaS, knowledge management, workforce engagement, and enterprise workflow platforms
- Establish best practices for AI solution design, performance, observability, security, and governance
- Innovation & Rapid Prototyping
- Evaluate emerging AI technologies and determine their applicability to innovation initiatives
- Build proof-of-concepts, prototypes, and MVPs that validate new business opportunities and technical approaches
- Rapidly experiment with emerging frameworks, tools, and architectural patterns
- Contribute to innovation labs, customer co-innovation initiatives, and strategic transformation programs
- Transform innovative concepts into scalable and reusable solution offerings
- Technical Leadership & Collaboration
- Provide technical leadership for strategic innovation initiatives and customer engagements
- Collaborate with Distinguished Architects, Product teams, Engineers, and Industry Specialists to deliver innovative solutions
- Mentor engineers and architects on AI solution design, development practices, and emerging technologies
- Participate in architecture reviews, technical design sessions, and innovation workshops
- Contribute to reusable frameworks, reference architectures, technical documentation, and intellectual property development
Qualifications
- Bachelor's degree in Computer Science, Engineering, Artificial Intelligence, Data Science, or related discipline; Master's degree preferred
- 10+ years of experience in software engineering, solution architecture, enterprise integration, or cloud-native application development
- 5+ years of experience designing and implementing AI, Conversational AI, automation, or workflow orchestration solutions
- Strong hands-on development experience building scalable enterprise applications
- Prominent ability to move solutions from concept and prototype through production deployment
- Demonstrated technical leadership skills and ability to mentor engineers and architects
- Strong communication and stakeholder engagement skills with ability to collaborate across Product, Engineering, and Strategic Customer teams
- Experience building Agentic AI platforms, copilots, virtual agents, digital assistants, or intelligent automation solutions
- Understanding of industry processes within Financial Services, Healthcare, Insurance, Retail, Telecommunications, or Public Sector is a plus
- Contributions to technical communities, open-source projects, patents, or innovation initiatives is a plus
Compensation
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$205,200.00 - $360,800.00
Benefits
Medical, Dental, and Vision Insurance. Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.
150+ new AI features were released in the last fiscal year
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys
Learn More
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
Employee Referral
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