Senior Practice Manager - Creve Coeur

Position Summary

The Senior Practice Manager plays a critical role in ensuring the efficient and effective delivery of healthcare services while maintaining high standards of patient care. This position requires strong leadership skills, strategic thinking, and a comprehensive understanding of healthcare management principles.

Key Responsibilities

• Caregiver & Provider Leadership

• Supervise caregivers to ensure superior patient experience, caregiver engagement, and patient outcomes.
• Select, supervise, and support practice staff.
• Arrange and coordinate role-based training programs.
• Provide practice-level orientation for new caregivers.
• Oversee staffing performance, daily functions, and workflow efficiency.
• Complete and deliver annual performance reviews.
• Develop and coordinate caregiver engagement plans.
• Communicate regularly with physicians, APPs, and caregivers to ensure alignment and teamwork.
• Connect physicians, APPs, and staff with resources such as training, peer support, or reference materials to help achieve value-based outcomes.

• Patient Experience & Quality

• Provide overall leadership of Patient Experience goals, initiatives, and action plans.
• Lead service recovery efforts within the practice.
• Manage provider schedules and staffing to ensure optimal patient access to their care team.
• Ensure a culture of compassionate, patient-centered care across all practice locations.

• Operational Leadership

• Oversee daily operations of one or multiple primary care practice sites.
• Ensure operational standards are implemented, followed, and continuously improved.
• Coordinate with facilities management to maintain a clean, safe, and efficient physical environment.
• Deploy EHR and other technology tools to improve outcomes, documentation accuracy, and workflow efficiency.
• Educate staff on day-to-day policies, procedures, and compliance requirements.
• Oversee timely completion of assigned departmental work queues (e.g., GFE, Referral In, Follow-up).

• Financial & Business Management

• Monitor and manage practice financial performance, including visit volumes, insurance denials, and prior authorizations.
• Analyze key performance metrics to identify opportunities for improvement and implement solutions.
• Support leadership in achieving performance measurement goals and executing strategic initiatives.
• Identify opportunities to improve productivity, patient access, and operational efficiency.

• Strategic Planning & Collaboration

• Collaborate with providers and leadership to achieve growth and productivity goals.
• Assist with long-term practice strategy, development, and execution of improvement initiatives.
• Lead implementation of systemwide initiatives, technology enhancements, and process changes.

• Other Responsibilities

• Supports leadership in performance measurement, goal attainment, and strategic planning.
• Perform other duties as assigned.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.