Senior Portfolio Manager

Responsibilities

• Understand and follow all property governing documents (CC&Rs, By-Laws, & Rules).
• Quickly gain a working knowledge of MarWest systems and networks (including Avid, Jenark or AppFolio, Connect, etc.), and assimilate standard operating policies and procedures.
• Proactively inspect landscape and other common amenities and execute necessary repair and maintenance activities in accordance with the management agreement.
• Respond promptly to owner/tenant requests for maintenance or compliance issues, or architectural change approvals.
• Gather detailed bids for major non-recurring projects, or for requested changes in recurring vendor contracts.
• Maintain and monitor the financial position of the association, creating and operating within approved budgets, and presenting detailed, professional financial reports.
• Assess and monitor property needs, identifying opportunities for improved communication or service delivery methods, and implementing programs or improvements.
• Confidently and clearly run client-facing meetings.
• Work collectively with leaders and colleagues to develop and implement new company procedures, policy changes, etc.
• Communicate effectively in writing and verbally, anticipating and resolving issues constructively.
• Work efficiently using a computer, including various programs.
• Operate with an active, multi-tasking, resilient attitude, instilling confidence in board members and owners.
• Deal with conflict and work well under pressure.

Qualifications

• Demonstrates awareness of contract stability and employee retention/morale.
• Develops and implements strategies for retaining outstanding associates and recruiting good talent.
• Exhibits excellent organizational and time management skills to meet deadlines and display efficiency.
• Works well in teams and independently to solve problems, create solutions, and operate efficiently.
• Displays strong written and verbal communication skills, actively listening and driving for mutually satisfactory resolutions.
• Has working knowledge of Microsoft Applications, especially Word and Excel.
• Efficiently uses a computer including various programs.
• Operates with a service-oriented mindset, multi-tasking abilities, and a flexible, resilient attitude.
• Instills confidence in board members and owners by being prepared and knowledgeable.
• Deals with conflict and works well under pressure.