Senior Plan Manager (Mid-Market)

Purpose

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.

Get To Know The Opportunity

The role is responsible for managing all aspects of mid-market retirement plans, serving as a primary point of contact for plan sponsors and customers. The position focuses on maintaining and strengthening client relationships, supporting complex and high-value plans, and contributing to overall client satisfaction and profitability.

Contributions You’ll Make

• Serve as the primary contact for designated sponsored plans, handling complex and sensitive client interactions
• Resolve service and communication issues through direct engagement with plan sponsors, customers, and internal teams (e.g., money in, money out, technical services)
• Support relationship management activities to strengthen partnerships with plan sponsors and customers
• Collaborate with sales, recordkeeping, and operations teams to ensure alignment and seamless plan execution
• Contribute to product development and process improvement efforts; promote appropriate products, services, and automation based on client needs and assets
• Directly manage and resolve issues for high-risk or at-risk clients to support retention
• Identify opportunities to improve plan retention and partner with sponsors, distribution teams, and TPAs
• Assist with training and mentoring new employees as needed
• Perform additional duties as assigned

Minimum Knowledge & Experience

• Bachelor’s degree in Business Administration or equivalent experience
• 5+ years of experience in the financial services industry
• Strong customer service skills with experience handling client interactions
• Demonstrated experience managing complex, sensitive, and high-risk client relationships

Preferred Knowledge & Experience

• Experience working with mid-market retirement plans or similar client segments
• Familiarity with cross-functional collaboration across sales, operations, and technical teams
• Previous experience supporting client retention strategies and initiatives

Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
• Paid volunteer time — 40 hours per calendar year
• Learn More About Voya Benefits (download PDF)

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Misuse of Voya's name in fraud schemes

Misuse of Voya's name in fraud schemes is prohibited.