Senior Personal Banker - Wanaque (Full-time)

About the Role

Join Provident Bank, a highly regarded multi-billion-dollar financial institution with deep community roots in New Jersey, Eastern Pennsylvania, and New York. As a Senior Personal Banker, you’ll play a key role in our branch sales and service environment, building long-term customer relationships through a positive experience. This position focuses on managing a book-of-business, retaining customers, and developing relationships while adhering to our core culture of "attraction, expansion, and retention."

Responsibilities

• Sales:
  • Meet sales referrals and cross-selling goals by understanding product features and benefits.
  • Promote bank products and resolve customer inquiries.
  • Refer customers for commercial products or services to appropriate business partners.
  • Advance the Bank's Corporate Sales Program through consultative needs assessments and relationship development.
• Service:
  • Identify opportunities through lobby management and assist with digital technologies.
  • Maintain cost efficiency and ensure adherence to sales and brand standards.
  • Provide a positive customer service experience.
• Operations:
  • Ensure compliance with bank policies, laws, and regulations.
  • Manage risk through lobby management and customer identity verification.
  • Assist with branch operations, including opening/closing and supervising in the absence of management.
  • Handle complex customer inquiries and provide supervisor overrides.
  • Process transactions (e.g., check cashing, withdrawals, deposits, loan payments).
  • Prepare Currency Transaction Reports and Suspicious Activity Forms.
  • Train branch employees and support the contact center during high call volumes.

Qualifications

• High school diploma or GED.
• Minimum 6 months of sales/service experience in a retail environment.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work a flexible schedule and handle escalated matters.
• Proficient in PC skills, including Microsoft Office.
• Required to register as a mortgage loan originator with the NMLS.

Preferred Qualifications

• 2 years of sales and service experience in a retail environment.
• Retail banking experience.
• Supervisory experience.
• Life and Health Licenses to support investment programs.

Working Conditions

• Work is performed in a retail banking branch environment.
• May involve prolonged sitting/standing, occasional bending/stooping, and lifting up to 25 lbs. (coins).
• Willingness to work overtime, travel to other branches, and adapt to reassignments.

Pay

$21.23 - $26.51. Actual pay may vary based on skills, experience, location, and organizational needs. This role is incentive-eligible based on performance.

Benefits

• Paid Time-Off (PTO) and Holiday PTO.
• Health and Wellness benefits: Medical, Dental, Vision, Flexible and Health Savings Accounts.
• 401(k) Retirement Plan.
• Disability Insurance, Employee Assistance Program, and Basic Life Insurance.
• Tuition Disbursement and Loan Repayment programs.
• Voluntary benefits: Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Legal plans.