Senior Personal Banker - Totowa (Full-time)

About the role

Provident Bank is a successful multi‑billion‑dollar bank with branches in New Jersey, Eastern Pennsylvania, and New York. The Senior Personal Banker plays a key role in the branch sales and service environment by building mutually beneficial, long‑term customer relationships through a positive customer experience and a thorough understanding of the bank’s core culture of “attraction, expansion, and retention.” The role includes greeting customers, performing needs‑based assessments, opening accounts, cross‑selling, tele‑consulting, developing relationships, servicing accounts, acting as lobby manager, researching and resolving complex account issues, referring customers to appropriate internal or external partners, processing transactions (check cashing, withdrawals, deposits, loan payments), managing a book‑of‑business focused on retention and relationship development, serving as a liaison to lending, investment, trust, treasury management