Senior Personal Banker (Float) - Coastal Region / Old Bridge (Full-time), S/G 260

Position Overview

At Provident Bank, the Senior Personal Banker plays a key role in the Branch sales and service environment through building mutually beneficial and long-term customer relationships. This role is a Float position, primarily expected to travel to branches in Old Bridge, Freehold, South Freehold, South Amboy, and Matawan. The Senior Personal Banker provides a high-level of service while greeting customers, performing needs-based assessments, opening accounts, cross selling, tele-consulting, developing relationships, servicing accounts, and acting as lobby manager.

Key Responsibilities

• Sales
• Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers
• Promote bank products, refer or resolve customer inquiries concerning accounts or other banking services
• Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner
• Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships
• Advance the Bank's Corporate Sales Program through the consultative need’s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business
• Service
• Identify opportunities with customers and prospective customers through lobby management
• Aid customers and prospective customers with digital technologies and provide referrals to other lines of business
• Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards
• Responsible for sales and service
• Execute expectations for a positive customer service experience
• Operations
• Ensures operational and financial safety and soundness in accordance with Bank’s policies, compliance, and applicable laws and regulations
• Leverages lobby management as a tool for controlling and mitigating risk
• Establishes customer identity according to guidelines and adheres to all other compliance procedures
• Aids branch management with branch operations as needed
• Opens, closes, and supervises the servicing of the branch in the absence of branch management
• Aids Personal Bankers with more complex and escalated customer questions and inquiries, including providing supervisor overrides when needed
• Performs transactions including but not limited to: check cashing, withdrawals, deposits and loan payments
• Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions
• Assists in training other branch employees
• Provides support to the contact center when there are high call volumes
• Handles customer inquiries by telephone

Minimum Qualifications

• High school diploma or GED
• Minimum of 6 months providing sales/service to customers in a retail environment
• Strong interpersonal skills, including listening, written and verbal communication
• Ability to work a flexible schedule based upon the needs of the business
• Demonstrations positive and professional demeanor with all customers and co-workers
• Strong math and analytical skills
• Ability to handle escalated matters and problem solve for resolution
• Understand and adhere to safety and security practices
• Demonstrate and apply good relationship building skills
• Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities
• Strong customer service and advocacy skills
• Strong organizational and time management skills
• Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office

Preferred Qualifications

• 2 years providing sales and service to customers in a retail environment
• Retail banking experience
• Supervisory experience
• Life and Health Licenses to support investment program