Senior Payroll Tax Specialist

About the role

The Sr. Payroll Tax Specialist is responsible for providing timely and accurate support of multi-state payroll tax related activities. This role partners with internal colleagues, clients, and customers to resolve case creation/closure and Service Orders, email support, and phone queue support. The specialist resolves moderate complexity, high volume tasks related to workflow, as assigned. They communicate internally with colleagues and externally via client cases, email, and telephone as primary customer support for Payroll Tax Compliance, Reporting, and W2 support. They work proficiently in Salesforce to document customer inquiries and resolution. They process various data-related tasks within the Payroll Tax organization such as payments, reports, check requests, registrations, and filings. They escalate identified customer concerns or tax changes to leadership and help support newer specialists as a Subject Matter Expert (SME).

Responsibilities

• Partners with internal colleagues / clients / customers to resolve case creation/closure and Service Orders
• Case inquiries and follow up, email support and phone queue support
• Solves moderate complexity, high volume tasks related to workflow, as assigned
• Communicates internally with colleagues and externally via client cases, email and telephone as primary customer support for Payroll Tax Compliance, Reporting, and W2 support
• Works proficiently in Salesforce to document customer inquiries and resolution
• Processes various data-related tasks within the Payroll Tax organization such as payments, reports, check requests, registrations, and filings
• Escalates identified customer concerns or tax changes to leadership
• Helps support newer Specialists as a SME
• Performs other duties as assigned

Requirements

Education Qualifications: General education, vocational training and/or on-the-job training required.

Experience Qualifications: Typically 4+ years Payroll tax experience required.

Skills And Abilities

• Strong attention to detail and ability to produce accurate, quality work product (Intermediate proficiency)
• Excellent interpersonal and communication skills (Intermediate proficiency)
• Strong analytical, organizational and problem-solving skills (Intermediate proficiency)
• Proficient in Microsoft Office Suite (Intermediate proficiency)
• Proficient understanding of US payroll tax including federal, state, and local laws and regulations (Intermediate proficiency)
• Ability to maintain high level of confidentiality (Intermediate proficiency)
• High commitment to professional ethical standards and a diverse workplace (Intermediate proficiency)
• Ability to follow established procedures in a timely manner (Intermediate proficiency)

Qualifications

Strong attention to detail and ability to produce accurate, quality work product (Intermediate proficiency)

Excellent interpersonal and communication skills (Intermediate proficiency)

Strong analytical, organizational and problem-solving skills (Intermediate proficiency)

Proficient in Microsoft Office Suite (Intermediate proficiency)

Proficient understanding of US payroll tax including federal, state, and local laws and regulations (Intermediate proficiency)

Ability to maintain high level of confidentiality (Intermediate proficiency)

High commitment to professional ethical standards and a diverse workplace (Intermediate proficiency)

Ability to follow established procedures in a timely manner (Intermediate proficiency)

Pay

$25.24 to $42.93 per hour

Schedule

Full-time

Benefits

A variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. For more information, please visit: https://www.trinet.com/documents/blt5b61a1040aae1904