Senior Patient Services Coordinator - Authorizations

About the role

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members:

• Medical, Dental, Vision
• Flexible Spending Accounts
• PTO
• 401(k)
• EAP
• Life Insurance
• Long Term Disability
• Tuition Reimbursement
• Child Care Assistance
• Health & Fitness
• Sick Child Care Assistance
• Development and more.

For additional information visit here.

Responsibilities

Performs all of the tasks of the Patient Service Coordinator as needed or assigned.

• Assists other Business Office staff with front desk duties, which include but are not limited to answering phones, booking appointments, greeting patients, check-in/check-out, end of day processing & documentation, including deposit, etc.
• Generates and processes referrals and authorizations.
• Responsible for opening front office and all duties associated with this function.
• Responsible for end of day processing and documentation, including deposit.
• Verifies scheduling accuracy of MyChart appointments.
• Researches and resolves problems with patient accounts in work queues.
• Processes claim denial adjustments to patient accounts.
• Using reports, audits tickets in work queue for missed charges, completeness, accurate coding, etc.
• Performs charge entry functions.
• Communicates with providers regarding coding issues.
• Serves as a resource for other Business Office staff.
• Assists with training of entry level Business Office staff.

Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.

Qualifications

• Education and Experience Required: High school diploma or GED. Six or more months of experience working in the office of a healthcare related facility. Experience using a PC in a Windows environment. Proficient in at least one of the following areas: CBO Site Requests, CRWQ, Surgery Scheduling, Hospital Tickets or Referrals.
• Preferred: Experience working with ICD-10 and CPT coding.

Certification/License: If work in the charge review work queue, then must attend and complete all work queue training and successfully pass all tests based on the guidelines listed in the Compliance Plan.

Skills

• Excellent verbal and written documentation and communication skills.
• Knowledge of medical terminology.
• Familiarity with procedural and diagnostic coding.
• Knowledge of medical insurance, collections, and appointments.
• Keyboarding ability.
• Excellent customer service skills.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent interpersonal and problem solve skills.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to perform job duties in a professional manner at all times.
• Ability to align own actions with those of other team members committed to common goals.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Work Schedule

Monday - Friday 8AM - 5PM