Senior Patient Coordinator

Job Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments, as applicable.
• Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures.
• Sets up appointments, confirms, reschedules, and cancels appointments for both new and existing patients using the scheduling application.
• Maintains patient charts to ensure proper input and scanning of information.
• Assists in the training of new staff members in the practice's standard of operations policies regarding patient care and billing related activities.
• Identifies areas for improvement in the front desk, schedule utilization, and office flow.
• May assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests and prescription requests.
• Assists with general administrative tasks such as sorting/distributing mail, maintaining physicians' clinical calendars, scheduling meetings, and preparing agendas.
• Manages waiting areas in a neat and tidy condition.
• May assist with chaperone duties during patient exams as needed.

Requirements

• High School Diploma
• Approximately 2 years or more years of work experience in a healthcare setting, preferably with a strong customer service background

Knowledge, Skills And Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Working knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Education

High School Diploma