Senior Patient Access Representative
Job Summary
The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff. Specific duties vary by location and may include:
- Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patients.
- Reviews procedure/surgery orders and appropriately schedules all necessary resources to perform the procedure/surgery.
- Manages provider schedules.
- Serves as a liaison between provider and supporting providers.
- Demonstrates medical necessity to insurance companies and obtains required prior authorization.
- Performs registration duties and works the front desk.
- Trains and mentors new employees.
- Serves as an electronic medical record (EMR) super user.
- Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
- Maintains confidentiality of sensitive information.
- Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate.
Qualifications
- High school diploma or equivalent preferred; post-secondary education helpful.
- Previous medical office experience preferred.
- Prior electronic medical records (EMR) experience is preferred.
- Knowledge of medical terminology; customer service skills essential.
- Six months' customer service experience desired.
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- A 401(k) retirement plan
- Work/life balance benefits
- A generous time off package
About the Role
Facility: Marsh Cancer Ctr Eau Claire
Location: Eau Claire, WI
Address: 2200 Craig Rd, Eau Claire, WI 54701, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 36.00
Salary Range: $16.50 - $25.50
Department Details
Mon - Fri; 8:00 am- 5:00 pm; one day off per pay period or two half days off depending on the needs of the department. No weekends or holidays!
Pay
$16.50 - $25.50
Schedule
Full time
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.
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