Senior Operations Supervisor- Warehouse (Supply Chain/Logistics)

Position Summary

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, cross‑docking and customer service operations in a manner consistent with company services and cost objectives. Supervises most processes directly, including workforce and equipment scheduling. Responsible for making corrective action and disciplinary decisions up to written‑warning level. Involved in the hiring process and customer meetings as necessary. Reviews truck runs based on location of accounts, volume, costs, customer requirements and private‑fleet utilization, and reviews daily orders for additional private‑fleet opportunities.

Schedule

Sunday – Thursday 2:00 pm – 11:00 pm. Leadership members may have to work off‑shift as needed. Flexibility required around peak season, holidays, short‑staffed periods, and business needs.

Major Responsibilities

• People:
  • Communicate performance standards that are specific and measurable.
  • Interview hourly associates and provide recommendations for hire.
  • Monitor attendance, productivity, and other performance markers.
  • Provide counseling and/or recognition to associates as needed.
• Operations:
  • Supervise logistics operations including customer service, freight loading and unloading, dispatch, and proper documentation and procedure control.
  • Evaluate and recommend changes in preferred work methods to increase productivity of dispatch/warehouse operations.
  • Assist in new associate training.
  • Provide relief coverage for operational duties when associates utilize time‑off or are absent.
  • Maintain thorough working knowledge of the site’s operating systems to ensure operational compliance and correct exception resolution.
  • Complete all necessary records and reports in a timely and accurate fashion.
• Finance:
  • Ensure compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc.
  • Understand the relationship between decision‑making and profitability.
  • Closely manage associates’ working hours and activities to minimize overtime and meet or exceed productivity targets.
• Safety:
  • Ensure day‑to‑day management and associate activities align with the location safety strategy.
  • Provide associates with communication, training, feedback, and direction to ensure safe performance.
  • Ensure compliance with all applicable regulatory agencies and company policies and procedures.
• Growth / Customer Experience:
  • Understand the location‑specific customer goals and objectives.
  • Ensure the customer knows we are committed to helping them meet their objectives.
  • Determine areas that could benefit from continuous‑improvement efforts.
• Fleet / Assets:
  • Properly plan work assignments to ensure effective use of fleet and warehouse equipment.
  • Work with hourly associates to ensure they understand safe and efficient operation of equipment.
• Other Projects and Tasks:
  • Perform other projects and tasks as assigned by the supervisor.

Qualifications

• 2 – 4 years related functional experience.
• High School Diploma or equivalent required; Bachelor’s Degree preferred.
• Strong written/oral communication and organizational skills.
• Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location, complete Penske employment application, submit to a background investigation (including past employment, education, and criminal history) and drug screening.

Physical Requirements

The associate must be able to read, communicate verbally and/or in written form, remember and analyze information, and follow instructions or guidelines. While performing duties, the associate may be required to stand, walk, and sit; frequently use hands to touch, handle, and feel; and reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25 lb (12 kg). Vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Penske Logistics

Penske Logistics engineers state‑of‑the‑art transportation, warehousing and freight management solutions that deliver powerful business results for market‑leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply‑chain costs.