Senior Operations Supervisor - Warehouse - 1st Shift

About the Role

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, cross docking, and customer service operations in a manner consistent with company services and cost objectives. This position supports a Monday to Friday, 9am to 6pm shift, with hours varying depending on business needs.

Responsibilities

• People:
  • Communicate performance standards that are specific and measurable
  • Interview hourly associates and provide recommendations for hire
  • Monitor attendance, productivity, and other performance markers and provide counseling and/or recognition to associates as needed
• Operations:
  • Supervise logistics operations including customer service, freight loading and unloading, dispatch, and proper documentation and procedure control
  • Evaluate and recommend changes in preferred work methods to increase productivity of dispatch/warehouse operations
  • Assist in new associate training
  • Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift
  • Have a thorough working knowledge of the site's operating systems to ensure operational compliance and correct exception resolution
  • Complete all necessary records and reports in a timely and accurate fashion
• Finance:
  • Ensure compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc.
  • Understand the relationship between decision-making and profitability
  • Closely manage associates' working hours and activities to minimize overtime and meet or exceed productivity targets
• Safety:
  • Ensure day-to-day management and associate activities align with the location safety strategy
  • Provide associates with communication, training, feedback, and direction to ensure safe performance
  • Ensure compliance with all applicable regulatory agencies and company policies and procedures
• Growth / Customer Experience:
  • Understand location-specific customer goals and objectives
  • Ensure customers know we are committed to helping them meet their objectives
  • Determine areas that could benefit from Continuous Improvement efforts
• Fleet/Assets:
  • Properly plan work assignments to ensure effective use of fleet/warehouse equipment
  • Work with hourly associates to ensure safe and efficient operation of equipment
• Other projects and tasks as assigned by supervisor

Qualifications

• 2 - 4 years related functional experience
• High School Diploma or equivalent required
• Bachelor's Degree preferred
• Strong written/oral communication and organizational skills
• Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, and work at the specific location required
• Must complete Penske employment application, submit to a background investigation, and drug screening

Physical Requirements

The associate will be required to:

• Read, communicate verbally and/or in written form, remember and analyze certain information, and remember and understand certain instructions or guidelines
• Stand, walk, and sit
• Frequently use hands to touch, handle, and feel, and reach with hands and arms
• Occasionally lift and/or move up to 25lbs/12kg
• Have specific vision abilities including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Benefits: Our excellent benefits plan keeps associates and their families happy, healthy, and secure. Learn more.

Location: 13101 Highway 70, North Little Rock, AR, US