Senior Operations Supervisor for Plasma Center

Primary Responsibilities

• Serves as acting leader in the absence of the Center Manager as assigned. Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow
• Oversee donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts. This includes providing shift leadership, including staffing coordination, task assignments, break schedules, and coaching of team members.
• Create employee schedules to accommodate donor cycles.
• Determine the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center. Compile and submit orders to vendors to meet determined inventory levels
• Keep Center Manager informed of any irregularities within the center and provide action plans to improve and correct center deficiencies.
• Support and execute daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity.
• Partner with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
• Maintain donor flow and proactively address delays or service issues to ensure an exceptional donor experience.
• Oversees donor floor operations and supervise operation supervisor(s) and donor center staff during assigned shifts.
• Learns and maintains thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
• Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.
• Absorb and perform all other duties as assigned.

Education

• High school diploma or GED.
• Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
• CPR Certified

Experience

• Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.

Knowledge | Skills | Abilities

• Exceptional customer service skills.
• Proficient in speaking and writing English, with legible handwriting. Where applicable, bi-lingual skills.
• Ability to understand, explain, and follow SOP’s and protocols.
• Ability to work flexible scheduling to meet business needs.
• Ability to perform in a highly regulated, operations intensive, high volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.

Occupational Demands Form # 73

• Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment. Exposure to extreme cold below 32 degrees F while performing functions in plasma freezers. Personal protective equipment is required such as protective eyewear, garments, gloves, and cold gear. Work is performed both standing for up to 4 to 6 hours per day and sitting 1 to 2 hours per day each. The position does require bending and twisting of neck up from 1 to 2 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Frequent foot movement; may squat, crouch, or sit on one's heels on rare occasion. Infrequently bends and twists at waist. Light lifting of 15lbs. with a maximum lift of 50lbs. May reach below shoulder height. Hearing acuity is essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Works independently and within guidance of oral or written instructions. Performs a wide range of tasks as dictated by variable demands and changing conditions. Relates sensitive information to diverse groups.