Senior Operations Specialist - EH&B Reporting & Governance

About the role

The Senior Operations Specialist - Reporting on the Offshore Business Operations Team for the Employee Health & Benefits Area at McGriff Specialty, a division of Marsh McLennan Agency (MMA), plays a crucial role in supporting offshore initiatives. This is a fully remote position available nationwide.

Responsibilities

• Monitor service performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), and review and challenge reporting and results.
• Track and report issues, trends, and outcomes from monitoring activities to senior management.
• Prepare management information and governance reporting, including escalation protocols for risks.
• Collaborate with cross-functional teams to identify opportunities for process improvements and efficiently resolve operational issues.
• Manage and respond to ongoing client or stakeholder requests, escalations, and ensure timely resolution and maintain high levels of customer satisfaction.
• Continuously monitor system and process performance, implementing enhancements to optimize efficiency and effectiveness.
• Provide system access administrative support.

Requirements

• College Degree or equivalent education, training and work-related experience.
• Life & Health Insurance License.
• Employee Health and Benefits experience.
• Offshore Operations experience.
• Highly effective written and verbal communication skills.
• Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Qualifications

• Knowledge of Employee Health & Benefits specific systems and applications (plus).

Skills

• College Degree or equivalent education, training and work-related experience.
• Life & Health Insurance License.
• Employee Health and Benefits experience.
• Offshore Operations experience.
• Highly effective written and verbal communication skills.
• Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid Work.
• Charitable contribution match programs.
• Stock purchase opportunities.

Pay

The applicable base salary range for this role is $56,100 to $104,700. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Schedule

This is a fully remote position available nationwide.

Benefits

• Health and welfare benefits.
• Tuition assistance.
• 401K savings and other retirement programs.
• Employee assistance programs.

Application

Applications will be accepted until: October 31, 2026.

Company Information

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. To learn more about a career at McGriff, a division of Marsh McLennan Agency, check us out online: https://www.mcgriff.com/. To view additional career opportunities, visit http://marshmma.com/careers. Follow us on social media to meet our colleagues and see what makes us tick: Instagram, Facebook, LinkedIn.