Senior Operations Manager, Quality Control

About the role

This role will lead a quality control function that supports a regulated consumer lending operation, with a strong emphasis on risk-based reviews, standardized testing, and actionable remediation. You will partner closely with operational leaders to surface trends, strengthen controls, and improve the consistency and effectiveness of frontline processes. The position also calls for exploring AI-enabled testing and automation opportunities to improve review efficiency and scale.

Responsibilities

• Lead and develop a team of quality control professionals with clear performance expectations
• Build and enhance a risk-based quality control program with standardized review criteria
• Oversee frontline quality reviews to identify regulatory risks and process defects
• Collaborate with operational leaders to communicate findings and recommend process improvements
• Establish reporting metrics to highlight quality trends and operational effectiveness
• Explore AI-enabled testing and automation capabilities to improve review efficiency

Qualifications

• 6+ years in consumer lending operations or quality control within a regulated financial environment
• Direct management experience leading quality control or compliance testing teams
• Proven track record in developing operational quality control programs, including call monitoring and agent reviews
• Expertise in designing sampling methodologies and standardized testing criteria
• Experience managing quality findings and remediation tracking

Compensation

$104,800 – $145,000 annually

Location

Remote — US-based candidates only; no visa sponsorship available

Benefits

• Competitive compensation with base pay, bonuses, and equity grants
• 401(k) with a generous company match for retirement savings
• Employee Stock Purchase Plan (ESPP) with discounted stock options
• Comprehensive health coverage including medical, dental, and vision
• Paid family and parental leave to support caregiving needs
• Annual wellness and productivity allowances for personal development
• Employee Assistance Program (EAP) for mental health support