Senior Operations Manager, Amazon

About the role

Amazon is seeking a Site Leader for our Transportation team. In this role, you will be responsible for running a sortation center in the region.

Key job responsibilities

• Defining, building and responsible for the execution of transportation processes, right from Fulfillment centers to sortation hubs and further to the last mile Delivery center network
• Responsible for Hiring, training and building up a highly motivated workforce for sort hubs with support from HR and training team, to meet the operational requirements for the city, continuously meeting the Amazon bar on quality and productivity
• Ensure enough bandwidth in these sites for peak time volume management
• Coordinate with Finance, Delivery Stations, FC and Projects team to matters related to city operations
• Conduct the performance appraisals of team members and mentor them for handling efficient operations
• Continuously improve the defined processes and attain a sustained performance standard
• Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work
• Analysis of the data reports to identify performance bottlenecks and improve the performance

A day in the life

• Drive key initiatives across the region related to safety, engagement, network speed, cost optimization etc.
• Lead daily stand ups, WBRs, MBRs and peak preparedness calls
• Analyze data to identify performance bottlenecks
• Implement process improvement mechanisms such as Kaizen and Continuous Improvement
• Review and finalize the labor plan for the site to optimize cost while ensuring high bar on performance standards and associate experience
• Coach and provide guidance to the Ops managers to challenge the status quo and drive the culture of continuous improvement to reduce waste in conjunction with central ACES team
• Liaise with other Site Leads/Regional leaders, central teams to benchmark best practices that can be deployed on the floor

Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience

Skills

• Well-rounded leadership capabilities and people management skills
• Ability to adapt to evolving situations
• Ability to work in ambiguous situations
• Good communication skills
• Ability to communicate and explain to individuals & the team, what needs to be done to achieve objectives
• Listening skills: Gains input and commitment from all involved in delivering their specific part
• Ability to set and achieve timelines for tasks: Set realistic and stretching performance expectations for self and others. Regularly reviews progress and acts to ensure optimal results for the business
• Orientation for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer's needs
• Analytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks