Senior Operations Manager - 2nd Shift

About the role

As the Senior Operations Manager, you will oversee the daily management of the operation supporting national returns processing and outbound order preparation for a multichannel distribution center. You will lead a team to ensure policies and procedures are followed, drive continuous improvement, and support a positive work environment.

Responsibilities

• Supervise, motivate, coach, and train warehouse associates; implement performance improvement strategies when needed.
• Oversee equipment and coordinate all maintenance needs.
• Handle inventory control processes.
• Drive quality operations through the application of Lean methodologies.
• Create and monitor KPIs against targets; lead the organization to meet or exceed KPIs.
• Ensure picking and putaway activities in the distribution center meet operational needs.
• Lead the operations team to support value‑added service and outbound packing to meet or exceed lead‑time requirements.
• Initiate and facilitate projects focusing on the improvement of safety, quality, delivery, cost, and employee morale.

Requirements

Minimum qualifications:

• 5 years of relevant work experience.
• Experience with Microsoft Office and computerized scanner equipment.
• Availability to work a flexible schedule, including planned and unplanned overtime and possible weekends.

Preferred qualifications:

• Bachelor’s degree in Logistics or a related field.
• Bilingual English/Spanish.
• Experience in an AS9100 or ISO environment.
• Lean, Six Sigma, and continuous process improvement knowledge and experience.
• Experience in warehousing or third‑party logistics (3PL).
• Solid problem‑solving techniques and statistical analysis skills.

Physical requirements

• Lift objects of various shapes, sizes, and weights.
• Stand, sit, or walk for extended periods.
• Reach (including above the head), bend, climb, push, pull, twist, squat, and kneel.
• Tolerate hot or cold warehouse environments.

Schedule

2nd Shift, Monday – Friday, 3:00 pm – 11:30 pm.

Pay

Competitive compensation.

Benefits

• Full health insurance (medical, dental, and vision).
• 401(k) retirement plan.
• Life insurance.
• Disability coverage.
• Additional generous benefits package.