Senior On-Site Service Specialist / Mail Processing Specialist

Key Responsibilities

• Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage.
• Performs copier maintenance and/or repair of customer site equipment.
• May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs and may generate reports.
• Responds to and coordinates all service calls required by customer.
• Maintains daily meter and service logs.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform light maintenance, and cleaning duties as assigned.
• May occasionally perform shipping, receiving and dock work in a mailroom type environment.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include 'purging' and archiving old documents.
• Understands Services Portfolio & Technology. Ensures data for MOR, SPG and job logs are captured.

Qualifications

• Typically Required: Requires high school diploma, GED and 1 –2 years of experience or equivalent experience in a related field. Some related copy job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per Client's policy.